AN ASSESSMENT OF CUSTOMER SERVICE IN FINANCIAL INSTITUTION
CHAPTER ONE
1.1 Introduction
… This chapter will address the background information that motivated this study, the challenges that prompted it, its aim, and its objectives as a preface to subsequent sections of the study. Additional factors include the study's significance, scope, limitations, research questions and hypotheses, and the definition of technical terms.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
An Assessment of Customer Service in Financial Institution (A Case Study Union Bank of Nigeria Plc Enugu) can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Introduction
- 1.2 Background of Study
- 1.3 Statement of the Problem
- 1.4 Aim and Objective of the Study
- 1.5 Research Questions
- 1.6 Research Hypothesis
- 1.7 Significance of Study
- 1.8 Scope of Study
- 1.9 Limitations of the Study
- 1.10 Operational Definition of Terms
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "An Assessment of Customer Service in Financial Institution" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Introduction
- 1.2 Background of Study
- 1.3 Statement of the Problem
- 1.4 Aim and Objective of the Study
- 1.5 Research Questions
- 1.6 Research Hypothesis
- 1.7 Significance of Study
- 1.8 Scope of Study
- 1.9 Limitations of the Study
- 1.10 Operational Definition of Terms
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "An Assessment of Customer Service in Financial Institution" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “The Effect of Budgetary Control on Planning and Decision Making” be used as a guide for Accountancy / Accounting Project?
Yes it can be used — Budgetary control is control technique which when the compares of the planned state of affairs with actually state of affairs and the continuous devising of means of correcting the deviation. The study examines Effect of Budgetary Control on Planning and Decision Making in an Organization in an Organization using Ojo Local Government in Lagos State as a Case Study. In achieving this aim, the following specific objectives were laid out to itemize the impact of budgeting and budgeting control in local government, exemplify by using budgeting and budgeting control by management for planning, control and decision making, know what is budgeting and budgeting control and why it is of interest and to whom, and look into ways of encouraging human …
Is the topic “Management Audit as a Tool of Achieving Organizational Objectives” recommended for Accounting Technology Project?
Yes it is highly recommended — This research work is conducted as part of the requirement for the award of a Higher National Diploma (HND) in financial studies (Accounting). It highlights the authors effort in finding out the ways which management audit is used as a tool of achieving organizational objectives in our everyday organizations. organizational objectives The entire work is divided into five chapters, chapter one is an introductory analysis of the topic, then the background of the study, significance, scope and limitation, the purpose and hypothesis. organizational objectives The second chapter i.e chapter two dealt with the Literature Review and Theoretical consideration. Here related past works were reviews and theoretical consideration on the present study was also brought into focus. As well as scope and nature of …
Is the topic “Globalization and Economic Development in Nigeria; A Philosophical Analysis” recommended for Philosophy Project?
Yes it is highly recommended — Globalization and economic development in Nigeria is one of the results of colonialism. It widens the gap between the rich and the poor; hence it is force of inequality which enslave the African nations and it economy. Globalization is not a course in totality but it is relative on the impact it has for each economy, whether developed or underdeveloped since it opens an avenue for each economy to compete in global market without restriction. The research work on globalization and economic development in Nigeria uses analysis, exposition and evaluation as its method of inquiry. It is a burden of this research to suggest a best possible solution on how Nigeria will develop both material and human resources without any …
Can the material for “Prevalence and Patterns of Psycho Active Substance Use Among Senior Secondary School Students” be used as a guide for Nursing (Science) Project?
Yes it can be used — The study was carried out to determine the Prevalence and Patterns of Psycho Active Substance use among Secondary School Students in Dala Local Government Area of Kano State, Nigeria. In achieving this aim, the following specific objectives were laid out to identify the characteristics of students who use identified substances, identify the patterns of substance use and establish the prevalence of substance use among the senior secondary school students in Dala Local Government. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 200 (two hundred) respondents were selected for this study to represent the entire population of the study. For null hypotheses were formulated …
Can the material for “Design and Implementation of an Electronic Inventory Invoicing System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — In the course of the project research, the design and implementation of a Computerized Invoicing System was Studies. The rapid increase in information technology have substituted the primitive system of invoicing. This advancement have helped in invoice updating since certain mistakes like sales calculation, alterations and irregular writings of clerks can now be avoided. Personal Computers (PC) can now be used to call-up Charts, table and figures of various kinds to obtains an instant reading on the sales. This work reveals the millennium mechanism through which information could be stored modified and recalled instantly and accurately. If unavoidably includes the development of sales processing and information in business transactions. Analytical method involved invoice input analysis of computerized invoicing system used in Bubbles …
Is the topic “Signal Extraction From the Bond Market and Inflation Forecasting in Nigeria” recommended for Economics Project?
Yes it is highly recommended — There is the global recognition of the importance of expectations in the conduct of monetary policy, which can be attributed to the growth of financial markets, and the fact that economic fundamentals are driven, by expectations of the market agents. In an ever changing economic and financial environment, the CBN would require all the information it can get to respond to these changes in accordance with its policy objectives. Some of such information can be sourced from the bond market. The study seeks to examine the extent to which the information on private sector expectations of inflation which is contained in the yield curve that can improve inflation forecast. This would consequently increase the information set available to the CBN …
Can this topic “Documentation for an Online Restaurant Management System” be used for Software Engineering Project?
Yes it can be utilized for research — Restaurant Management System is database program that keeps record of all transaction carried out in the restaurant on daily bases. The aim of the study is to design and implement a computerized Restaurant Management System. In achieving this aim, the following objectives were laid out to determine how computerized management information system has facilitated increase productivity, decrease paperwork, and ability to analyze trouble spots. The motivation that led to the implementation of the proposed system is that the use of manual method in keeping information in the system. So among the numerous problems associated with the existing system are; staff are spending far too much time chasing mistakes instead of tending to customers, sales going unrecorded, inventory doesn’t match your …
Can the material for “Managing Performance Admist Covid 19” be used as a guide for Performing Arts Project?
Yes it can be used — The purpose of the study is to investigate the managing performance admist COVID 19 in Olabisi Onabanjo University. In achieving this aim, the following objectives of study were set out to; investigate the negatively impact of managing performance in Olabisi Onabanjo University during COVID 19, investigate the precautionary measure used during COVID 19, and examine the managing performance admist COVID 19. Investigation reveals the following problems of the Managing Performance Admist Covid 19 in Olabisi Onabanjo University research work; The COVID-19 pandemic has resulted in significant talent management challenges including; hiring freezes and layoffs, salary freezes, canceled bonuses, and pay reductions, how work is done (i.e., teleworking), and increased employee stress and burnout. The lack of value contributed by the …
Can the material for “Effect of Investors‘ Sentiment on Stock Market Returns in Nigeria” be used as a guide for Business Administration and Management (BAM) Project?
Yes it can be used — The study examined the effect of investors’ sentiment on stock market return in Nigeria with consideration to bull and bear market cycles which most past studies neglected. The dependent variable was proxy by Stock Market Returns (SPR) while the explanatory variables were investors sentiment (SentPCA), Interest Rate(INTR), Inflation Rate (INFL) and Exchange Rate (EXRT), while bull events (positive market returns) and bear market event (negative market returns) were used as moderating variables to investors sentiment. In this study, quarterly data from 1985Q1 to 2014Q4 were collected from secondary sources such as CBN, NSE and SEC while in the estimation of the models formulated, statistical techniques which include descriptive statistics, correlation analysis, unit root test, Engel-Granger co-integration test, overparameterized and Parsimonious …
Is the topic “The Effect of Business Environment on the Productivity of Business Organization” recommended for Business Administration and Management (BAM) Project?
Yes it is highly recommended — Business Environment is described as a formal system of co-ordination activities of a group of people working co-operatively towards a common goal, under authority and leadership. The aim of the study is to identify the effects of business environment on the productivity of business organization. In achieving this aim, the following specific objectives were set out to determine the level of competition so as to know whether environment is favorable or unfavorable, and find out if the company has a good relationship with customers and what effect has on business. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source …