THE INFLUENCE OF CONFLICT PERSEVERANCE ON THE PERFORMANCE OF AN ORGANIZATION
CHAPTER ONE
Introduction
1.1 Background Of The Study
The assessment of conflict management on organization harmony cannot be over-emphasized as it has become a virtual tool used in promoting organizational development. Certainly for organizational development to take place there must be proper conflict management as such, conflict management has become indispensable in any organization or managerial setting in order to succeed. Conflicts are inevitable parts of organizational life since the goals of different stakeholders such as the employee and employers are often incompatible. Gordon (1997) sees conflicts as the result of incompatible potential relationships, this occurs as a result of one party perceiving that another party has impeded, or will frustrate one or more of its concerns. Johnson (2000) views conflict as a struggle or contest between people with opposing needs, ideas beliefs, values or goals while Steers (1998) refers to conflicts as a process in which individuals or groups feels that other individuals or groups have frustrated or are about to frustrate their plans, goals, beliefs or activities.
Conflict is a part of organizational life and may occur between individuals, between the individual and the group and between a group. Mayo (1949) stated that production depends on the relationship of workers where he divided workers into groups, that is the management and the employees. He emphasized that there must be cordial relationship between these groups of workers before any organizational harmony could take place or exist. He further stated that management should always give priority to the need of other employees so that they will have a sense of belonging and as such, increase productivity, but that whenever, the management ignore the need of employees, there would be no harmony and as such productivity will decrease. In a nutshell, this scholar is emphasizing on the importance of conflict resolution or management as the cornerstone and central dynamics of organization harmony. This study is on the influence of conflict resolution on the performance of an organization. It stresses or focuses on the causes and types of industrial conflicts as well as the important roles trade unions and other key actors in conflict resolution play as well as the effect or influence of conflict resolution or organization performance.
1.2 Statement Of The Problem
There are many problems facing the organization and their effects widely varies, some of these problems includes: lack of proper welfare package for the employees, problems of poor condition of work, high rate of labour turnover as well as nonchalant attitude of management to workers, low workers productivity among many others. As a result of these problems enumerated above, industrial conflicts may arise between management and employees. With these statement of problems in view, the research is focused on thorough investigation of what influence does conflict has on workers productivity and how can conflict resolution affect or influence workers performance?
1.3 Objectives Of The Study
Conflict is a broad topic as can be seen from the introduction and its an imperative factor in organization harmony and performance therefore this research work will attempt to look at the influence of conflict resolution or organizational performance using Kaduna State civil service as a case study with a view to proffering some solutions to industrial disputes or conflicts.
The following are the objectives of this study:
- To examine the influence of conflict resolution and management in promoting and enhancing organizational performance.
- To identify resolution mechanism, introduced by Kaduna state civil service in the resolution and management of conflict
1.4 Statement Of Hypothesis
This study formulated the following hypothesis:
Ho: Conflict resolution and management do not have significant influence on organizational performance
Hi: Conflict resolution and management have significant influence on organizational performance.
1.5 Significance Of The Study
This study is significant for the following reasons:
- It is an attempt to bring into light the problems faced by the civil service in Nigeria most especially before and during strike action.
- The findings of this study is also significant to employee associations, trade unions, employers union, labour ministry, organizations and the society at large.
- It is an avenue for assessment of all the machineries put in place by the government to help in maintaining industrial peace in the Kaduna state civil service.
- Practicing managers will also find this study rich and ideal reference material as it recognizes ways and tools to tackle problem of industrial conflict management in public organizations.
- It is imperative to study the role of Kaduna state civil service realizing the important part the workers and trade union play in national integration.
- Finally, to those in the academia and conflict researchers, this study will serve as a spring board for further investigation.
1.6 Scope Of The Study
Industrial conflicts remains a problem that deserves to be minimized. This study will be restricted to the causes, effects or influence, and types of conflicts on organizational performance. Therefore, this project is intended to examine the possible causes of civil service unrest and also look at what influence does conflict resolution have on the performance of public organizations. The study will source its data from the target respondents who are civil servants in Kaduna state and as well use secondary sources of data such as textbooks, journals and internet.
1.7 Historical Background Of The Cast Study
The historical background of Kaduna state civil service can be traced to the defunct northern Nigerian regional public service which was itself an off-shoot of the public service of Nigeria and southern Cameroon which originated from the colonial service or the united kingdom. Kaduna state formally known as north central state public service commission was created in 1954 along with the premier’s office and the minister of home affairs. The public service known before now was replaced by the civil service commission established in 1974 the Kaduna state civil service commission now operates in line with the reforms which came into being in 1986 under the regime of General Ibrahim Babaginda.
The reform was designed to resolve the uncertainty in the role of the political head and that of his chief civil service leader and to infuse new life into the civil service giving it purpose and direction thereby overhauling it to make it more efficient and effective. Kaduna state civil service which comprises all staff working under the state including ministries and local governments of the state. Kaduna state civil service is headed by the head of the state civil services permanent secretaries, directors and others etc.
1.8 Definition Of Terms
Employee:
This refers to any worker or persons that is employed by another person, organization or government.
Employer:
This means a person, industry company, organization or government that pay people to work for them.
Civil Service:
This refers to workers of all grades (skilled and unskilled) who are gainfully employed in any organization belonging to the government or government agency or service other than the military.
Management:
Those who coordinate and control resources towards achieving the objectives of an organization. This involves planning, organizing, coordinating and controlling the activities of the organization.
Industrial Conflict:
This refers to a conflict or dispute or difference of opinion between management and involves or employees on the terms of employment or other work related factors.
Labour / Management Relationship:
This refers to the process by which employers refers to the process by which employers and employees relate regarding the terms and conditions of employment.
Collective Bargaining:
Is the process that involves the negotiation, drafting, administration and interpretation of a written agreement between employees of a union for a specific period of time.
Trade Union:
Trade union is a group of workers with the ideology and believe who come together to negotiate with employers about wages, working conditions and other work related matters.
Organizational Harmony:
This is the ideal state of peaceful existence and agreement between employers and employees in productivity.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
The Influence of Conflict Perseverance on the Performance of an Organization can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Influence of Conflict Perseverance on the Performance of an Organization" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Influence of Conflict Perseverance on the Performance of an Organization" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “Design and Implementation of E-commerce Online Grocery Store” be used as a guide for Computer Science (CS) Project?
Yes it can be used — The Internet-based electronic commerce environment has been widespread developed, which provides consumers with a convenient platform to search for information interact with retailers and purchase products online. The aim of this study is to eradicate the problems encountered in the manual system of E-commerce online grocery store. In achieving this aim, the following specific objectives were considered to design software that will be used to purchase an item online by the interested personnel, update new products like grocery items and other related items online, used to make series of grocery shopping online by the several personnel and make purchases for desired item and It will be used for automated system for the grocery store online shopping. The motivation that led …
Can the material for “Racism and Aesthetics in Alex La Guma’s a Walk in the Night and Peter Abrahams’s Mine Boy” be used as a guide for English Education Project?
Yes it can be used — The dark side of apartheid system through the analysis of Alex La Guma’s novella: A Walk in the Night. The aim of the study is to assess the Racism and Aesthetics in Alex La Guma's A Walk in the Night and Peter Abraham's Mine Boy. In achieving this aim, the following specific objectives were laid out to examine the Racism and Aesthetics in Alex La Guma's A Walk in the Night and Peter Abraham's Mine Boy, explore racism as a thematic preoccupation in Peter Abrahams Mine Boy and Alex La Guma’s A Walk in the Night, and address the issue of racism and find possible solutions to racism, by using the novels used in this work to counter the negative …
Can the material for “Design and Implementation of a Digital Cash Transaction System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — The digital cash transaction system involves the use of digital pin codes to represent paper cash with transactions carried out during business transaction. The aim of the study is to Design and Implement a Digital Cash Transaction System. In achieving this aim the following objectives were laid out as follows to design and develop an application software that will Incorporate an effective security design into digital cash transaction system to prevent all forms of excess spending of available money in owner’s account and Aids fast synchronization during verification of account which is necessary. The motivation that led to the design of the proposed system is that the current process of cash receipt generation is being operated manually and due to …
Can this topic “Assessment of Coronal Virus Pandemic Impact in Aviation Industry Nigeria Air Transport” be used for Aviation Project?
Yes it can be utilized for research — Air transportation is principally the use of airplanes to convey passengers and cargoes from one point to another and it is a fast evolving sector. The aim of the study is to assess the Coronal Virus Pandemic Impact in Aviation Industry Nigeria Air Transport using Port Harcourt International Airport as a case study. In achieving this aim, the following specific objectives were laid out to examine the process involved studying how Covid-19 affected air transport business, examine the importance of air transport in a region and identify main visible impacts of air transport in Port Harcourt International Airport, and identify the challenges passengers faced during Covid-19 in Port Harcourt International Airport. The research design used in this report is descriptive …
Can the material for “Evaluation of Load Balancing Algorithms and Internet Traffic Modeling for Performance Analysis” be used as a guide for Computer Science Education Project?
Yes it can be used — This thesis presents research and study of load balancing algorithms and the analy-sis of the performance of each algorithm in varying conditions. The research also covers a study of the characteristics of Internet traffic and its statistical properties. The network workload models that were implemented in the simulation program were derived from the many works already published within the Internet community. These workload models were successfully implemented and statistical proof is given that they exhibit characteris-tics similar to the workloads found on the Internet. Finally, this thesis compares and con-trasts the differences between stateless server selection methods and state-base selection methods with the different algorithms studied. …
Can the material for “Impact of Credit Risk Management on Organization Performance” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — Credit Risk management is a systematic method of identifying, analyzing, assessing, rating, monitoring, controlling and communicating credit risks associated with any bank's activity, function or process to avoid or minimize losses and maximize opportunities. The aim of the study is to examine the Impact of Credit Risk Management on Organization Performance using Ibolo Micro Finance Bank Offa Kwara State as a Case Study. In achieving this aim, the following objectives were set out to examine the impact of credit risks on Organization Performance, examine the benefits of credit to Organization Performance, examine the relationship between credit risk and Organization Performance, and analyze the effect of credit risk management on the financial performance of Ibolo Micro Finance Bank. The research design …
Can the material for “Serum Calcium Level in Geriatric Men, Comparative Studies” be used as a guide for Biochemistry Project?
Yes it can be used — Calcium is the most important mineral in the body. The body needs calcium for normal functioning of nerves and muscles including the most important muscles of all which is the heart. Calcium is also important for healthy bones and teeth. The amount of calcium in the blood is carefully controlled by the body’s hormonal systems. The body gets calcium from diary products, some vegetables (such as broccoli), and some fortified foods. Calcium can also be obtained from taken pills containing calcium. Most of the body’s calcium is stored in the bones and only small amount is found in the blood (serum). Calcium is maintained within a fairly narrow range from 8.5 to 10.5mg/dl (4.3 to 5.3meq/l or 2.2 to 2.7mmol/l). The estimation …
Can the material for “Globalization and Stock Market Growth in Nigeria” be used as a guide for Economics Project?
Yes it can be used — This study examines the impact of globalization and Nigeria’s Stock Market Growth in Nigeria. It also determines whether the introduction of the automated trading system has any significant effect on the stock market operation and it also aim to investigate whether globalization of the stock market in Nigeria has attracted foreign direct investment. The population of study consists of one hundred questionnaires administered to the employees in the administration department of the Nigerian Stock Exchange. The method of analysis used in the course of this study was the chi-square method, which was used to test the hypotheses. Based on the tested hypotheses, it was found that globalization has a significant impact on the stock market operation in Nigeria. The study concludes …
Can the material for “The Role of Local Government in Poverty Reduction in Suleja Local Government Area, Niger State” be used as a guide for Political Science Project?
Yes it can be used — This study examined the role of Local Government in Poverty Reduction Programmes in Niger State; A case study of Suleja Local Government area, between 2006 and 2008. The strategy has been to render assistance to the people, thereby alleviating some difficult situations of their lives and at the same time putting similes and adding new hopes to their lives, as against their poor living conditions. The aim of the study is to examine the role of Local Government in Poverty Reduction in Suleja Local Government Area, Niger State. In achieving this aim, the following specific objectives of this study were set out to investigate the programme on poverty reduction in Suleja Local Government area of Niger State reduced poverty in …
Can the material for “Analysis of Stock Market From Investment Perspective” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — The research into the role of the Nigerian stock exchange market can be emphasized due to its roles. However, those roles are meant to be strong and very important sources of capital in the capital market for the development of the West African sub-region. But though there are important role performed by the organization, there are certain problems militating against the growth and development of the Nigerian stock exchange market such as: unstable market growth, low level of income saving, corruption, inflation of market peace and lack of interest. Those and many more have made the NSEM to lose focus, thereby causing a downward movement of the economy. Conclusively, from the above, efforts were to ensure that reliable and valid data …