THE IMPACT OF ORGANIZATIONAL STRUCTURE OF COMMERCIAL BANKS

ABSTRACT

This research is a study aimed at finding the main causes of customers of commercial banks to be prompt wherever they are in their current or saving accounts or withdrawing cash from their savings account balances or cash cheque in their current account balance.

Consequent upon this, it will determine the impact balance of the organizational structure of commercial banks on efficient customer services.

In other words, this pieces of research work goes to determine whether the organizational structure of commercial banks service in Nigeria especially First Bank (Nig) Plc.

This research was restricted to (4) four branches each in three states Lagos fourteen branches in Nigeria.

Both interview and questionnaires, method of data gathering were used. This categories of sample were used in this exercise namely customers clerical staff and the management staff in determine the promptness of first bank (Nig) plc to the customers. The three categories of sample contributed in determining how to solve problems of delay if any.

CHAPTER ONE

Introduction

A commercial bank in a country can be described as the fuel tank which supplies oil that lubricates trade and industry in order to get the wheel of economic activities in motion. A commercial banks is no larger uniquely described in terms of being a financial intermediary offering demand deposit and commercial lending service. Rather, it is a financial intermediary that provides financial service in an evolving industry.

The financial service is affected by both the organization and the structure of the bank. The quality of financial services rendered by the bank has great effect to some extent in determining the degree of patronage by the public.

Competition among banks due to the rapid growth in the number of financial institutions is so high that a wide range of institution via with one another in affricating customers and offering the customers a verity of financial services. With the foregoing the study will endeavor to examine to what extent the organizational structure of the FIRST BNAK PLC, militate against its provision of efficient service to its customers.

1.1 Background Of The Study

Commercial banking in Nigeria dates back to the early colonial period. The decline in barter system of trade and the rise in financial transaction of the colonial government required an institutions in the form of a commercial bank for safety and transmission of funds. It was for this purpose that African banking corporation based in south Africa was invited in 1892 to open a branch office in Lagos. The African banking corporation was therefore the first modern commercial bank to open a branch office in Lagos in that year.

In the year 1894 its operation were taken over by the bank of British West Africa.

In 1899, the bank in Nigeria was established by the royal Niger company. In the year 1912, the bank of British West African absorbed the bank of Nigeria and exercised monopoly over Barclays bank started operation in Nigeria, other colonial, banks joined in the later year.

The indigenization exercise abolished the existence of the expatriate banks in Nigeria. Their existence was terminated. For some of the following reason:

The integration of the monetary and security market for liquid assets and investment of excess reserve and in effect retardation of the emergence of local money and capital markets.
The banks by virtue of their interlocking relationship with important transnational banks are assured of credit Accommodation.
The operations of the banks failed to take into consideration the credit needs of Nigeria.

The discrimination suffered by Nigeria spurred them to attempt to found their own bank. In year 1973 the banking industry was indigenized by the federal government acquiring 40% of the equity of foreign banks in Nigeria.

This indigenous commercial banks in Nigeria represent the effort of Nigeria businessmen to establish their own banks since the expatriate banks have not been particularity interested in giving them assistance they own business.

The first effort in this direction was the establishment of the industrial and commercial bank in 1929 which failed in 1930. The Nigeria mercantile bank was formed in 1931 but it went into voluntary liquidation in 1936.

Successful indigenous banking effort in Nigeria began with the establishment of the national bank of Nigeria in 1933. The next successful Indigenous bank the African continental bank was established in the year 1957. The pan Nigeria bank was established in the year 1951. Currently there are over 60 Indigenous commercial banks in Nigeria with numerous branches spread throughout the country.

In fact, the period 1947 to 1952 witnessed the experience of bank failures in Nigeria. It has been shown from available records that these banks also collapsed with the same rapidity with which they were established.

By 1954 twenty one(21)out of the twenty five (25) indigenous banks failed due to inadequate capitalization over trading, lack of technically skilled personnel and of course poor management. The failures were an affairs for banks officials, depositor and government.

The forty three commercial banks which responded to our survey reported having a total of 397 board members for an average of about 9 members per an board. No bank has more than 15 members and no bank has more than 15 members on its board.

There appeared to b no relationship between bank size and board size or size. For example, the biggest three banks and fifteen and thirteen board members.

Similarly, some state owned banks had between five and six board members just as state owned banks had between five and six board members.

The survey also revealed that out of the 397 board members, only 154 of them had equity interest in the banks they were directing.

In other word, 234 board members were not shareholders in the bank they directed. As would be expected, the directors without equity interest were primary representing state and federal government interests in the banks. The directors were government appointees.

The indigenous bank as a group have contributed significantly to the economic development operate mostly in the indigenous business sector and have extended credit to small and large scale indigenous entrepreneur .

Secondly, they have contributed to the development or potential depositor and banking habit W.A. (1970) in his development process states that development occurs in all directions.

Simultaneously, growth and development run into bottlenecks sectors.

“thirdly the aggressive mobilization of the domestic savings though direct contact with the people and the use of mortem have contributed development. Introduced by Shaw and MacKinnon in (1973) as the concept of “financial deepening” and also providing employment opportunities for Nigeria in responsible position in banking Industry.

The Structure of the Nigeria Commercial Banks can be Discussed As:

Branch banking, the commercial banks in Nigeria operate the branch banking structure.

This is a structure arrangement where by very few large banks with net work of branch office dominate the economy. This branch banking takes instructions from their head offices (not autonomous).

Indigenous banks this is a banking structure in which the ownership of banks invested completely on the indigenes of the country. These banks operate mainly in their state of origin some of them have their head office at their state origin.

They serve mainly indigenous interest.

Mixed banks, these are banks that are jointly owned by Nigerians and foreigners. The maximum ownership interest of the foreigners in Mixed banks is 40%. The indigenous owners have a 60% minimum ownership interest in the mixed banks.(Orjih .J.1996)

1.2 Statement Of Problem

Banking is a service industry and a such a bank should have it as a duty to provide services to its customers.

In other to remain in good business, the banks services must be tailored to the public needs and rendered efficiently.

All efforts should be made to eliminate or reduce delays .speed and accuracy should be the watch-word.

A bank which produces and renders service efficiently would embraces the patronage of the public and enhance the economic growth.

Infect the rendering of efficient service and profitability and so on.

All these obligations of a bank, its customers are very important in any country.

The reverse however is the case in being made by the customers of first women, the asset that there are inadequate service and frustrating delay in first bank plc they normally complain that “time is money” and they believe that any time wasted or lost in order to with draw or deposit money is a lot to their business.

Civil servants often complain that a great number of hour is lost when they level their office for hour just either to deposit or withdraw money from the bank.

All these problems will affect our economy, if not amended and also the gross national product will be adversely affected.

The researcher, therefore want to determine the principle causes of this delay, caused by the staffs of first banks offices and its organizational structure.

“An investigation into these question is the main basis of the study.

1.3 Objective Of The Study

The objectives of this study are stated as follow:

To find out ways of improving the quality and the efficiency of those financial service products, rendered to the customers of first bank plc.
To investigate some ways of eliminating or ridiculing delay by first bank (nig) plc. To its customers.
To examine if the service rendered and produce by first bank (nig) plc will embrace the patronage of the public and enhance the economic growth of the country.
To examine the impact of organizational structure of first bank plc from 1999 − 2004 on an efficient customer services.

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …

Procedure for Downloading the PDF (Docx) Material

The Impact of Organizational Structure of Commercial Banks can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.

Seminar Material Cost
₦3,000

Project Material Cost
₦5,000

Request Complete Material

Complete Material Chapters of The Impact of Organizational Structure of Commercial Banks

Click here to request the Complete Material via WhatsApp including;

Preliminary Pages,
Chapter 1-5,
References and Appendix.

TABLE OF CONTENTS
PRELIMINARY PAGES

Title page
Approval page
Dedication
Acknowledgement
Table of Contents
Abstract
CHAPTER ONE
INTRODUCTION
1.1 Background …
⋮
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction
2.2 Conceptual Review
2.3 Theoretical Framework
⋮
2.4 Empirical Studies
2.5 Research Gaps
2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Population of Study
3.4 Sampling and Sampling Technique
3.5 Validation of Research Instrument
3.6 Method of Data Collection
3.7 Method of Data Analysis
3.8 Questionnaire Administration
3.9 Ethical Consideration
3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
4.1 Introduction
4.2 Presentation and Analysis of Data
4.3 Re-statement of Research Questions
4.4 Test of Hypotheses
4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Introduction
5.2 Summary of Findings
5.3 Conclusion
5.4 Recommendation
5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”

Disclaimer for Complete Material Utilization
The displayed research work titled "The Impact of Organizational Structure of Commercial Banks" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.

Frequently Asked Questions (FAQ)

Can the material for “Computerization of Banking Service Its Effect on the Efficiency of Banking Service in Nigeria” be used as a guide for Banking and Finance (BF) Project?

Yes it can be used — This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the behavioural aspect of management information system are Aggression Avoidance and projection on the other hand, other operational pressures are maintaining the system; personal problems in the book-keeping department, maintaining book-keeping machines. Expanding volume of operation; need to accommodate the increasing volume, need to maintain or reduce cost. Unsatisfactory output; errors in terms of reports and statement delays in work processing. Needs or system change. The study has a library research and empirical study. Additional information were collected from journals bullions textbooks and newspapers etc. It …

Can the material for “A Depiction of the Nigerian Civil War in Chimamanda Ngozi Adichie’s half of a Yellow Sun” be used as a guide for Linguistics and Communication Project?

Yes it can be used — This research has set out to capture the portrayal of the Nigerian Civil War in Chimamanda Ngozi Adichie’s Half of a Yellow Sunby bringing out the episodes and scenes that defined the war. This is evident in the experiences of the characters in the face of war which is captured through their fears, pains and reactions as well as how it shaped their responses and eventual personalities. The research beams its search light on the central characters as they are representative microcosm of the larger Nigerian masses that fell prey to the greed and brutality of the tussle for supremacy. Incidences that point to this fact are adequately outlined. The Nigerian civil war though not a product of imagination, is …

Can the material for “The Impact of Agricultural Policies on Nigerian Economy” be used as a guide for Public Administration (PA) Project?

Yes it can be used — This research work assesses the impact of agricultural policies on Nigerian economy. The study covered the key issues on Nigerian agricultural policies especially as it concerned the formulation and implementation of agricultural policies and programmes as well as their achievements in the agricultural sector in Nigeria. The study contends that government’s agricultural policies over the years in Nigeria recorded partial success going by the fact the country still face problems of food security, malnutrition and hunger, low earnings from agriculture as the GDP from agricultural sector declines. The data used in this study was collected from both primary and secondary sources. The primary method or sources of data collection included the use of a research instrument, (the questionnaire) and interview. …

Can this topic “The Element of Para Gothicism Charlotte Bronte’s Jane Eyre and Emily Bronte Wuthering Heights” be used for English Language Project?

Yes it can be utilized for research — Para-Gothicism is not a rediscovery of the gothic, but rather a rebirth of that style; it is also a modern name for Gothicism which is a genre or mode of literature that combines elements of both horror and romance. This research study is centered on the novels of Charlotte Bronte’s Jane Eyre and Emily Bronte’s Wuthering Heights. Love and struggle is the central Para-Gothic theme in both Jane Eyre and Wuthering Heights. Love is presented as a powerful force in both novels. Love is used by both authors to develop the characters personalities, and produces two different outcomes. Both novels are stories of love and how this powerful emotion was able to overcome countless obstacles. Characters within Wuthering Heights and Jane …

Can the material for “Career Choice and It’s Effect on Secondary School Students” be used as a guide for Education Project?

Yes it can be used — Career choice refers to the process whereby an individual makes up his mind in favour of a particular career or occupation at a given time after due consideration of other alternative careers. The study was carried out to investigate the Effect of Career Choice on Secondary School Students. In achieving this aim, the following specific objectives were laid out to investigate the environmental factors that affect career choice among students and investigate the personality factors that affect career choice among students in Oshimili Local Government Area. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 150 (one hundred and fifty) respondents were selected for …

Can this topic “Effect of Privatization and Commercialization on the Nigerian Economy” be used for Economics Project?

Yes it can be utilized for research — The ultimate goal of any credible and legitimate government is to ensure sustained improvement in the standard of living of the citizenry. The government usually evolves development plans that will facilitate effective mobilization, optimal allocation and efficient management of national resources. Therefore, in trying to look into the effect of privatization and commercialization to growth of the economy and proffer a way forwards a positive state of privatization and commercialization of public enterprises in Nigeria. This five chapter’s research was emanated. In this research, the necessary statistical and econometric criterion that was employed in the evaluation of the model defined. The researcher applied statistical and econometric technique to evaluate the working hypothesis.And the result shows that privatization and commercialization has …

Can the material for “The Police and Use of Information and Communication Technology” be used as a guide for Criminology and Security Studies Project?

Yes it can be used — The study was carried out to evaluate the extent to which the Police in FCT, Abuja AMAC have utilized ICT in crime prevention, detection and control. In achieving this aim, the following specific objectives were laid out to determine the extent to which the Police in FCT AMAC employed ICT tools in the detection and management of information regarding reported property crimes and ascertain the ICT gadgets that are available for the police in FCT AMAC to detect and control property crimes. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 133 (one hundred and thirty three) respondents were selected for this study to …

Can this topic “Problems and Prospects of Duck Farming” be used for Agricultural Engineering (AE) Project?

Yes it can be utilized for research — This project work was carried out in Ovia North West Local Government Area of edo state to examine the problems of duck farming within the area. 5o questionnaires were distributed among farmers in the local government but there response where only analyzed using simple frequency and percentages. From the analysis it was revealed that 30% the farmers attributed the problem of duck farming to disease condition which 80% identified some other problems. The result further revealed that 80% of the respondents attribute the non acceptance of duck meat of superstitions belief another 8% of the respondents further stated that there is no ready market for ducks and ducks raised are reared for family consumption, it was discovered that duck have …

Can this topic “Computerized Market Survey Reporting System” be used for Computer Science (CS) Project?

Yes it can be utilized for research — Market survey is a pivotal part of the marketing process, it helps businesses identify consumer needs and wants so a company can develop and promote products more successfully. The aim of the study is to Design and Implement a Market Survey Reporting System that will report and evaluate market survey to enhance company status in a competitive marketing. In achieving this aim, the following specific objectives were laid out to design and develop an application software that will: deliver quality goods required by the customer the target of achieving maximum customer satisfaction at minimum possible cost, provide important information to identify and analyze the market size, consumers behaviour and periodic sales evaluation, ensure maximum utilization of any available resources in …

Can the material for “The Impact of Motivation on Staff Performance in the Public Sector” be used as a guide for Business Administration and Management (BAM) Project?

Yes it can be used — The study was carried out to examine the Impact of Motivation on Staff Performance in the Public Sector. In achieving this aim, the following specific objectives were laid out to help employees rediscover their true passion in their work which results in doing the best job they possibly can, raise their level of employees engagement and performance and achieve more fulfilled by their rank. Investigation revealed that low and poor performance of public servants has been attributed to lack of motivation of job security. Also, motivational issue is not the fault of the employee. By providing feedback and ensuring the feedback is consistent. Employee satisfaction and loyalty are fundamental issues that must be handled carefully by managers of hotels or …