THE IMPACT OF MODERN OFFICE EQUIPMENT ON THE JOB PERFORMANCE OF SECRETARIES
ABSTRACT
This research was conducted to ascertain the impact of modern office equipment on the secretary's performance in selected government establishments in Owerri municipal. Related literature was reviewed to determine the advantage of these equipments to the secretary for effective performance. The four likert point and grand mean score were used to analyze the data collected. it was discovered from the data collected and analyzed the responsibilities of a secretary in modern office, what are the modern office equipment used by the secretaries in performing his/her duties? what are the effect/impact by the use of equipment by the secretary and the needed operating skill required of a secretary in today office finally recommendations were made for secretaries should know their responsibilities and role in modern office also government should provide all the modern office equipment required by secretary in order to meet up with this changing in technology.
CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
The development of modern office equipment has brought closer the “electronic” Office which is the term used in describing the way modern office is developing the development of modern office equipment has made it possible for workers to be versatile in their career. Additionally, ethnological challenge has brought about Job changes in organization structure (Abdullahi 2002).
Anyautonhu (1987) opined that the use of modern office equipment in the highly industrialized countries has made so much progress in the world of business that people now evaluate its true impact on the secretary in particular and workers in generally. Increasing use of modern office equipment trends to create some uncertainties and insecurity on the part of the workers.
As a result, there is this fear of human labour displacement in the minds of the workers which can create unemployment to many people especially those with little knowledge of manipulating these machines.
Within the last two decades many achievements were recorded in the area of technological office work which would have been too cumbersome without the use of these office technologies. Now job opportunities are generate to everybody for the secretary wishing to match the challenge.
Anionwu (1993) is of the opinion that as new machines and equipment are developed new skill and knowledge are required by the secretary for the operation of these modern facilities. The development and installation of modern equipment have made possible an office processing revolution by offering everyone means every of sending and retrieving information quickly and cheaply. Within an organization throughout the world, office work generally is about handling and processing of information despite the write use of the telephone and computers. Office work has also been associated with paper pusher (Burn, 1985) the modern office machine according to Ohakwe and Chukwumezie (2002) are those tools or instruments that are use to perform office functions. These machines are of immense importance to every worker and to the organization of all sizes. This implies that with the of modern office equipment every establishment aims at enhancing productive onward movement towards achieving great effectiveness and efficiency in organization objective.
However, with the current pace in the development of technology worldwide, modern office equipment is experiencing a dramatic evolution. This has actually been made possible because of the introduction of telephone which has gone revolutionized from analogue of digital. Cowless to modern cellular system.
Today, the functions of secretaries have shifted from the use of traditional equipment such as manual typewriters to statistical ones like electronic typewriter, computer, photo copies fast machine, word processor and telephone computer. Analysis system (RAS) and computer information management, Dictating and recording also affect secretary performance. Alozie (1995) opines that in the past many offices were organized traditionally so that many people handling the same sheet of paper as it passes through the organization. Today, this procedure has changed and will continue to changes as new technologies are introduced in the working places.
Nwosu (1996) also remarked that office work would have been very cumbersome and indeed unattained without those modern equipment Elendu (1988) noted that modern office equipment from the most important tools which when put into proper use bring about efficiency in work.
Okafor (1987) stated that for rearly three decades secretaries performance has been portrayed as the application of skills of business operation, he further stated that recent development have called for an indeed dictated the need for a new orientation on the impact of modern office equipment in secretary's performance following the above assertions one can say that the secretary has been identify as key factor in the fulfillment of organizational goals, keeper of secrets and resources person in every organization sincere effort should be made to provide her with adequate modern equipment, this will enable her cope with challenges passed by the global emphasis on office machines it was rightly observed by some authors that modern office equipment has led to highly skill secretaries which in effect have resulted to the increased in competence and efficiency in productivity of the secretaries achievement in an organization.
1.2 Statement of the Problem
Technology has brought a lot of change in the globe today and one of the major problems facing secretarial duties in today's office the increasing cost of securing required modern office equipment that could aid then to perform on their duties more effectively efficiently and be result oriented it is also factual that most of the secretaries find it difficult to be dynamic in skill acquisition and new knowledge to handle these fast changing equipment.
The cost of training and retraining of secretaries of the increase in both public and private sector. Another problematic issue which the researcher intends findings out is the effects which these modern equipment have created on secretarial duties. Sometime, the organization finds it difficult to procure some of these machines as result of easy damage or lack of availableilitiy of spare parts to put them in order, more so, inadequate finding of some establishment make it difficult for such organization to operate it difficult, for such organization not operate under the use of modern office equipment in the office there by making the secretarial duties to be seen irrelevant.
1.3 Purpose of the Study
Generally, the purpose of this study is to know the effects which modern office equipment create on secretaries duties in today's office. This is to enable the prospective and practicing secretaries to know the basic effects of skills required on handling office equipment during the cause of the study and in the changing office environment. It is also aimed at reveling the secretarial duties and the dynamic nature of the office equipment due to constant flux in technology.
- Identify the modern office equipment used by the secretaries.
- identify the secretarial duties in today's office.
- Identify the skills required of secretary to handle these modern equipments.
- Identify the effects of these equipment in secretarial functions.
1.4 Research Questions
A lot of problems are associated with carryout secretarial obligation as a result of constant innovation in science and technology. To this end, the researcher brought out the following research questions to identify the effect of modern office equipment on secretarial duties these questions are as follows:
- What are the modern Office equipment used by the secretary in the performance of his/her duties?
- What are the responsibilities of a secretary in a modern office?
- What are the needed machine operating skill required of secretary in today's office?
- What are the inherent effects deviced of the use of modern office equipment by secretaries?
1.5 Significance of the Study
A study like this will not only be of great advantage to student but to institutions to identify the impact of modern office machines used in training prospective secretaries. This study is beneficial to the government establishment because they can take sound decision from information gathered from work. The information's obtained will help update curriculum, increase there ego.
This study will also enable student acquires the skill to operate those equipment with the help of these study, institutions will now find way to remedy the problems of modern office equipment either with business organization involve in the use of modern office equipment.
Finally, the result of this research work therefore, will establish the fact if secretaries are given the chance to make use of this modern office equipment this will greatly increase the productivity of the secretaries achievement in an organization.
1.6 Scope of the Study
The study is delimited in scope to the impact of modern office equipment on the secretaries performance in selected government establishments in Owerri metropolis such selected organization are:
- Imo State environment transformation commission (ENTRACO)
- Imo State Independence Electoral Commission (IMSIEC)
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
The Impact of Modern Office Equipment on the Job Performance of Secretaries can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Impact of Modern Office Equipment on the Job Performance of Secretaries" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Impact of Modern Office Equipment on the Job Performance of Secretaries" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “Role of Purchasing in Quality Determination and Control in an Organization” be used as a guide for Purchasing and Supply (PS) Project?
Yes it can be used — The study was carried out to examine the Role of Purchasing in Quality Determination and Control in an Organization. Investigation revealed that materials in this respect becomes so vital that no result could be achieved without a good procurement procedure, at this instance, the purchasing department must have a good knowledge of quality control and better understanding of its specification requirement. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection while secondary data were sources from textbooks, journals, newspapers and the internet were employed. The data were presented on a …
Can the material for “Phonological Issues Encountered by Secondary School Students Studying English Language” be used as a guide for Education Project?
Yes it can be used — The study was carried out to find out the Phonological Issues Encountered by Secondary School Students Studying English Language. Investigation revealed that learning English phonetics requires constant practice and patience. The kind of feeling that prevails among students is that it is not possible to achieve fluency or mastery in the English language. This kind of predetermined limited success approach prevents students from learning English effectively. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection while secondary data were sources from textbooks, journals, newspapers and the internet were employed. …
Can the material for “Improving the Management of Loanable Funds in Commercial Banks in Nigeria” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — This study centered on improving the management of loanable funds in commercial banks. The study was comparative in nature, using Trade Bank of Nigeria (TBN) and Inland Bank of Nigeria (IBN). These two banks were chosen because of their accessibility, high rate of mobilization of deposits and loan defaulting. The major instrument used for data collection included oral interviews, bank records of daily operations, annual report and statement of accounts. Four hypothesis were formulated in line with the statement of the problems. The data obtained was organized and analyzed with the use of chi square test for goodness of fit, coefficient of correlation, percentage of loan chart and component bar chart were also used respectively where necessary. The study finally revealed if the …
Can the material for “Leadership Roles and Motivation in Nigeria’s Universities” be used as a guide for Political Science Project?
Yes it can be used — The research study was meant to investigate the leadership roles and motivation in Nigeria’s Universities especially University of Benin and carefully trace the reaction of the subject heading to the productivity of the employees in these institutions. And to this effect, a research statement of problems poses as follows. The problem of leadership roles and motivation in Nigeria Universities has been identified as the major reason why these institutions have not measured to the exact expectation of the good people of Nigeria in the area of goal achievement. Effectiveness and efficiency in performance of the Nigeria’s Universities would highly depend among other things on the leadership roles and motivation of workers in the institutions. Assuming the leaders of these institutions exhibit …
Can the material for “Design and Implementation of Patient’s Management System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — This study investigated online hospital management system as a tool to revolutionize medical profession. With many writers decrying how patients queue up for hours in order to receive medical treatment, and some end-up being attended to as „spillover”Ÿ, the analyst investigated the manual system in detail with a view to finding out the need to automate the system. Subsequently, a computer-aided program was designed to bring about improvement in the care of individual patients, taking the advantage of computer speed, storage and retrieved facilities. The software designed will take care of patient”Ÿs registration, billing, treatment and payments. The programming language employed in this work was Microsoft C#. …
Is the topic “Design and Implementation of a Computerized System for Accounting Payroll in the State Civil Service” recommended for Computer Science (CS) Project?
Yes it is highly recommended — Ever since man discovered the computer and hence computer science, attempt have been made to computerize every facet of human life. This project work experts the issue of designing and implementing a state civil payroll accounting system which inherent advantages (speed and accuracy over the more tedious inefficient and time consuming manual system. This system encountered the following problems. Late receipt of raw data each month. Regular break down of the accountant machine presently used for data processing, irregular power supply, many errors resulting from the manual methods of data processing and the office caused by bulky files and constant complaints for errors from the workers. Consequently a computerized payroll accounting system when designed to take care of the above …
Can the material for “Impact of Bridge Banking on Distress Resolution in the Nigerian Banking Sector” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — The study investigates the impact of bridge banking on the resolution of distress in the Nigerian banking industry. The purpose of the research is to examine whether the establishment of bridge banks would help develop the Nigerian banking industry, to establish weather bridge banking has helped in distress resolution. The survey research design was adopted with of special questionnaires to employee of central bank of Nigeria as well as a staff of the two bridge banks in Nigeria. Frequency distribution table was used for data presentation with percentage method for data analysis as chi-square test was used for hypothesis. It was discovered from empirical information/response that bridge banking not only helps in distress resolution but also in the development of …
Can the material for “Role of Commercial Bank in Industrial Development” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — The ability of any nation to sustain growth and development to a large extent depends on a number of factors, of which banking is once. Hence, it becomes imperative to note that banking started not as a chance phenomenon rather, for the basic social and economic needs of the Society. The purpose of this study is to carry out a research on the role of commercial Banks in Industrial development of Onitsha. For this purpose data were obtained from the bank, questionnaires were distributed, finance and analyzed from the data analysed and hypothesis tested, it was found that through some of the industrialists were of the opinion that commercial bank have not contributed to the development of their industries should not …
Can the material for “Development of a Real-time Student Identification System for Undergraduate” be used as a guide for Computer Science (CS) Project?
Yes it can be used — Real-time Student Identification System for Undergraduate is a software developed for daily student identification in schools and institutions. The ability to compute the student identification percentage becomes a major task as manual computation produces errors, and also wastes a lot of time. For the stated reason, an efficient student identification system using biometrics is designed. This system takes attendance electronically with the help of a fingerprint device and the records of the attendance are stored in a database. The aim of the study is to design and develop a reliable, scalable and cost-effective Fingerprint based Student Identification system. In achieving this aim, the following specific objectives were laid out to carry out the analysis of manual processes involved in class …
Is the topic “Causes and Effects of Domestic Violence in Nigeria” recommended for Education Project?
Yes it is highly recommended — The study was conducted to identify the Causes and Effects of Domestic Violence in Nigeria. Investigation revealed that the incidence of domestic violence against women in the family is a regularly occurring phenomenon. Violence or at least the fear of violence is a part of every woman’s life. Each woman knows someone who has been the victim of a violent involved at one time or another. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 100 (one hundred) respondents were selected for this study to represent the entire population of the study. For null hypotheses were formulated and tested using the one-way ANOVA and …