
PROBLEM FACING MASS TRANSITS OPERATION IN PORT HARCOURT
ABSTRACT
Mass transit system refers to public shared transportation, such as trains, buses, ferries etc that can commute a larger number of passengers from origin to destination on a no-reserved basis and in lesser time. The main aim of this study is to evaluate the Problem Facing Mass Transits Operation in Port Harcourt as a case study. In achieving this aim, the following specific objectives were set up to evaluate the impact of Mass Transits Operation and customer satisfaction, identify the relationship between Mass Transits Operation and customer satisfaction, and evaluate the role played by Mass Transits Operation in the movement of goods and services. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection while secondary data were sources from textbooks, journals, newspapers and the internet were employed. The data were presented on a frequency distribution table and analyzed using simple percentage, while hypothesis was tested using chi-square test. The drawback of the system is the necessity to travel on a fixed rather than an individually selected schedule and to enter and disembark from the system only at certain designated locations. This study will be useful to many sectors of the economy, as little research has been done on this area. Thus, road transport companies, ministry of works, transport, and academic will benefit immensely from this study.
CHAPTER ONE
1.1 Introduction
Mass transit system refers to public shared transportation, such as trains, buses, ferries etc that can commute a larger number of passengers from origin to destination on a no-reserved basis and in lesser time. It can also be termed as Public Transport. Rapid transit is an important form of mass transit such as subways and surface light rail systems, designed for commuting inter-city or intra-city. Mass transit may be based on fixed route system such as subway trains, metros or non-fixed route system such as buses. It is potentially more economical, eco-friendly and less time consuming. In addition it is the most competent way of reducing the ever growing traffic congestion of the developing city. Mass transit has the advantage of smaller rights of way and developing lesser amount of infrastructure required for highways and roads (Metrorailnews, 2021).
1.2 Background of Study
Transportation is no doubt an indispensable catalyst for activating and stimulating the tempo of economic, social, political and strategic development in any society. Thus, effective and efficient functioning of urban centres depends on the provision of basic infrastructures one of the most important being transport. This implies that transport infrastructure has to be rationally developed to ensure that movement of people and goods takes place speedily, economically, safely, comfortably and in an environmentally-friendly manner (Sumaila, 2012). As compliments, there must also be strategic transport infrastructural development to enable all available transport modes to be properly harnessed, stream-lined and integrated for socio-economic and defense purposes (Gbujie, 2003).
Transport according to Hornby (2000:1275) is conveying or being conveyed or a means of conveyance from one place to another. It is the movement or displacement of persons, good and other movable possessions in time and space for a particular purpose. In human societies, this is not chaotically done because recognized paths marked out by individuals or the societies are usually followed (Sube, 1982: 265). This could be by water, land or air. It is possible that since man from origin is a mobile being, the word transport must have entered his vocabulary as early as when he developed the act of speech (Richard and Ignatius, 2014).
Road transportation is a factor of land transport which involves the movement of people and goods by motor cars, truck, buses, motorcycles and bicycles. It is the most popular means of transport (Areola, 1999; Atubi and Onokala, 2003; Atubi, 2005a). As a popular form of land transport, road transportation can contribute greatly to national development when made efficient. However, road transportation in Nigeria is far from being efficient. According to the web (2006) poor maintenance and years of heavy freight traffic have made much of the road system in Nigeria barely usable.
In the same vein, Filani (1982: 2005) rightly observes that the socio-economic development of any society depends to a large extent on the nature and structure of the transportation networks of the society since it provides the arteries through which the economic life stream of society flows (the people, information, raw materials and finished products) which help to build and maintain the society. Road Transportation is a necessary end right from early history. The mobility of people and materials especially in the present days become one of the greatest needs that have to be adequately satisfied on our society and economy at large.
Transportation is referred to as the engine of the economy (Kunri 2005:79). This means that without transportation management system, the entire economy will suffer stagnation. Transportation helps to bridge the gap between producers, suppliers and industrials users as well as individual commuters. Transport has been likened to the human blood circulatory system whose healthy functioning is a necessary condition for the sustenance of human life (Adeniji, 2000). Transport systems provide a key to the understanding and operation of many other systems at any different scales. At one extreme, inter-continental transport provides essential communication between the advanced and developing worlds, while local transport to rural markets in many parts of the third world is a vital component in changing dynamic socio-economic structures (Barke and O’ Hare, 1984).
Research has shown that transportation alone account for about 46% of the total physical distribution cost for manufacturing companies and 28% for reseller companies. It is important to note that much such success can be accomplish in manufacturing, distribution of goods and services including the movement of people without transportation. It is as a result of the great importance attached to transportation that man has over the years developed various transportation modes in other to facilitate the movement of people and materials. The mode of transportation selected will greatly depend on price, time, delivery, condition and destination, customer’s patronage, and past purchase satisfaction. This poor transportation management can therefore jeopardize the source of procurement of materials; goods and services, movement or people and even course increase in prices and loss of lives.
According to John et al (2005), developing countries have several factors in common that contribute to the severity of their transport problems. Overall population growth and increasing urbanization have led, especially to the rapid growth of large cities, which have been overwhelmed by the sudden jump in travel demand. The supply of transport infrastructure lagged far behind. Public sector finances in general are so limited that funding for transport improvement is woefully inadequate. Commenting on urban transport problems in Lagos state, Nigeria, Atubi (2007a) opines that some of the most serious problem facing development planner and of the most makers in the country reside in the transport sector.
Transportation is inherently central to development of nations. It is not only a necessity to life but also have a resultant of nations. It is not only a necessity to life but also have a resultant effect on all aspect of human existence. (Oyesiku, 2002). It provides access to goods, services and social activities to maintain a good quality life. It is fundamental in breaking isolation and thus strengthening individual capital base (World Bank Report, 2002; Odufuwa, 2006).
Transportation has been a major contributor to the economy competitive force in business. It is activity that physical connects the business to its supply chain partners, such as suppliers and customers, and it is a major influence on the customer’s satisfactions with the country. Transporting is required in the whole production procedures, from manufacturing to delivery to the final consumers and returns. Only a good co-ordination between each component would bring the benefits to a maximum.
In many Nigerian cities today, transportation situation has reached a crisis point. This is the consequence of several years of neglect by succeeding administrations. Therefore, it is not out of place to state transportation in Nigeria is grossly inadequate (Filani, 2002; Oyesiku, 2002; Odufuwa, 2003 and Atubi, 2009).
The impact of this distressed sector on the economy or the ensuring crisis is severe, with the urban poor suffering more than any other group. The growing transport paucity has had a debilitating effect on the lives of the people and it has continued to trap and push its catchment towards poorer livelihoods. The most devastating problem has been the lack of sustainable mobility and frequent deviant driving behaviours as an escape measure (Odufuwa, Ademiluyi and Adedeji, 2008).
Travelling on Nigerian roads is breath taking and most un-pleasurable. This stated condition emanates from combined effects of natural ageing of transport infrastructure, lack of maintenance, wrong use of available transport infrastructure, ineffective implementation and enforcement of traffic rules and regulations (Odufuwa, 2007). From all indications there is high level of poverty among urban households in the country. The transport infrastructure and services generally require a complete overhauling or repair in other to make them physically sound. Also, worth mentioning, are the land use mix factors that the intra-urban travel. The land use mix factor affects the intra-urban travel behavior and it has a profound influence on urban transport planning and management in general (Oyesiku, 2002). However, Atubi and Onokala (2003), in their study of road transportation and the socio-0economic development in Warri metropolis, concluded that road transportation indeed contributes tremendously to the socio-economic development of that metropolis. But this some transport that builds a city, also in other ways if not properly managed causes some damage to the same city (Ogunsanya, 2002).
Customer satisfaction is considered to be the most factors whether it is meant for a product or a service. In case of failure to satisfy customers, companies will be replaced by others. Industries offering various services have to be more vigilant because there is a special attitude that plays an important role attracting and retaining the customers. Whether the buyer is satisfied after purchase depends on the offers performance in relation to the buyer expectation. In general, satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product perceived performance in relation to his or her expectation. It an organization’s transportation performance falls short of expectations in any circumstance, the customer is dissatisfied. If the performance matches the expectation, the customer is satisfied. If the performance exceeds the expectation the customer is highly satisfied. This research seeks to identify the problem and find out possible measures and solution to the problems
Therefore, in Nigeria where the research was carried out, the activities that was conducted is to know the Problem Facing Mass Transits Operation in Port Harcourt.
1.3 Statement of the Problem
Poor public road transportation management is one major problem that is affecting the growth of the economy. Poor public road transportation management has led to the ineffectiveness and collapse of the Nigerian road system that supposed to carry bulky goods from one city to another and has made inflation to be high. This in turn has bounced as the public road transportation system characterized by heavy duty lorries overworking the road system and the resultant effect is damages of roads causing accidents and loss of lives and property. Poor management of Peace mass transit transportation system has caused breakdown of vehicles that has resulted in goods and movement of people not being able to reach their destination on time. This poor management of public road transportation systems has cost the nation a damaged image, loss of huge amount of money, loss of lives and properties and most customers are greatly dissatisfied with condition of public road transportation in Nigeria. Lack of poor technological development to monitor or regulate the speed of vehicles, lack of clean vehicles, high overloading of men and goods are great problems to public road transportation. In addition, the poor attitude of drivers towards their passengers is nothing to write home about.
The drawback of the system is the necessity to travel on a fixed rather than an individually selected schedule and to enter and disembark from the system only at certain designated locations (Metrorailnews, 2021).
1.4 Aim and Objectives of the Study
The main aim of this study is to evaluate the Problem Facing Mass Transits Operation in Port Harcourt as a case study. In achieving this aim, the following specific objectives were set up as follows:
- To evaluate the impact of Mass Transits Operation and customer satisfaction.
- To identify the relationship between Mass Transits Operation and customer satisfaction.
- To evaluate the role played by Mass Transits Operation in the movement of goods and services.
1.5 Research Questions
The study came up with research questions so as to be able to ascertain the above stated objectives. The specific research questions for the study are stated below as follows:
- What is the impact of Mass Transits Operation and customer satisfaction?
- Is there a relationship between Mass Transits Operation and customer satisfaction?
- Does Mass Transits Operation play any important role in the movement of goods and services?
1.6 Research Hypothesis
In order to pursue the objective of this study, the following generalized statements have been designed to guide and aids in obtaining the result for the experiment to be conducted. For this work, the null hypothesis will be represented with H0 while the alternative hypothesis will be represented with hypothesis H1.
Hypothesis One
- H0: There is no significant impact of Mass Transits Operation and customer satisfaction.
- H1: There is a significant impact of Mass Transits Operation and customer satisfaction.
Hypothesis Two
- H0: Mass Transits Operation plays no important role in the movement of goods and services.
- H1: Mass Transits Operation plays an important role in the movement of goods and services.
1.7 Significance of Study
This study will be useful to many sectors of the economy, as little research has been done on this area. Thus, road transport companies, ministry of works, transport, and academic will benefit immensely from this study. Also, the commuters, manufacturing companies and businessmen especially the middlemen will equally benefit from the study. This study will also be of immense benefit to other researchers who intend to know more on this study and can also be used by non-researchers to build more on their research work. This study contributes to knowledge and could serve as a guide for other study.
1.8 Scope of the Study
The study focuses on the Problem Facing Mass Transits Operation in Port Harcourt, Rivers State.
1.9 Limitations of the Study
During the course of this study, many things militated against its completion, some of which are:
- Time Constraint: The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.
- Research material: availability of research material is a major setback to the scope of the study.
- Frequent power failure: This made the researcher append more money on fuel to ensure sustainable power.
- Financial Constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
1.10 Definition of Terms
Road Transportation: Road transport or road transportation is a type of transport by using roads. Transport on roads can be roughly grouped into the transportation of goods and transportation of people. In many countries licensing requirements and safety regulations ensure a separation of the two industries.
Road Transportation Management: This is an industry-led, voluntary self-regulation scheme that encourages consignees, consignors and transport operators engaged in the road logistics value chain to implement a management system (a set of standards) with outcomes that contribute to preserving road infrastructure, improving road safety & increasing productivity.
Customer Satisfaction: It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as “the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
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