HUMAN RELATION AS A TOOL ON THE JOB PERFORMANCE OF A SECRETARY IN AN ORGANIZATION
ABSTRACT
This research work talks about Human Relation as a tool on the job Performance of a secretary. The purpose of this study was to determine how good Human Relation is necessary to be possessed by the secretary to enhance productivity in an organization. The sample method used was fifty (50). The instrument used for data collection was the questionnaire. The findings revealed that; the secretary with good human relation skill plays a vital role in the accomplishment of organization goals as well as it success and growth through the secretaries' interaction with other staff and people. It was also observed that used motivating factors to stimulate people and make them willing to do what is required of them, among others. It was recommended that secretaries should be motivated by their employers to enable them put their very best. It was also recommended that Human Relation as a course should be included in educational curriculum.
CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
Human relation is an act of interaction with one another, which brings about team work in any kinds of organization or set up. Working together is no doubt the best office situation as no man can work in strict isolation to get all what is aim to achieve as Human Relation is centered with people: which is as how one can work with another.
Organization needs a secretary who is indispensable and vast in the aspect of human relation at work and for a secretary to survive and be successful on the job, she has to be able to build and keep good relationship with her superiors, colleagues, subordinate and the general public relating to her in the cause of her study.
Information in organization either originate or passes through the secretary's desk for one purpose or the other, to achieve this; the secretary should be able to build and keep good relationship that will make for every flow of work revolving round about her.
1.2 Statement of the Problem
At times people fail to realize that good human relation boost the mind, which in turn can lead to the achievement of set goals in an organization. It also leads to effectiveness and efficiency on the part of the secretary resulting to unattainment of set goals of the organization. Lack of better service to be offered to customers as well as the loss of customers patronage of the organizational service.
1.3 Purpose of the Study
This study intends to on the effect of human relation as it enhance job performance of a secretary in an organization.
Specifically this study tends to:
- Determine how good human relation is necessary to be possessed by a secretary to enhance productivity in an organization.
- Find out whether unique relationship between the secretary and the entire organization.
- Determine qualities that could aid human relation of a secretary in an organization.
- Find out whether good human relation can result to attainment of organizational goal.
1.4 Research Question
The following questions are being formulated to guide the researcher in the cause of his project work.
- Is good human relation skill necessary to be possessed by a secretary in for the productivity and success of an organization?
- Is there unique relationship between the secretary and the entire organization?
- What qualities could aid the human relation of a secretary in an organization?
- To what extent does human relation result to the attainment of organizational goals?
1.5 Significance of the Study
The project work is of important to:
- Secretaries as it will help them to function well in the office (Modern office) as they always come into contact with visitors/customers.
- Organization as it will help them to achieve it and common objectives and goals.
- Bosses will benefit from the research work as it will help them to achieve it personal goals.
- Academicians as it will help them in making references.
1.6 Scope of the Study
This study is limited to Human Relation as a tool in the job performance of a secretary in an organization. Specifically, the Nigeria Postal Service (NIPOST), Corporate, Headquarters, Abuja.
1.7 Definition of Terms
a. Goal:
It can be said to be a target which an organization is aiming or willing to achieve.
b. Organization:
An organization is a group of people groped together to achieve goal.
c. Secretary:
The word secretary is derived from a latin word ‘Secretus' which means keeper of secret. Therefore, a secretary is define as an assistant to an executive possessing mastery of an office skills and ability carry out responsibility without supervision which displays initiation, excise judgment and make decisions within the scope of the authority.
d. Human Relation:
This consist largely of impression that one person make upon another. It entails the ability of a secretary to create willingness and others in the work place, as she is a tool of harmony in the work place.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
Human Relation as a Tool on the Job Performance of a Secretary in an Organization can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Human Relation as a Tool on the Job Performance of a Secretary in an Organization" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Human Relation as a Tool on the Job Performance of a Secretary in an Organization" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “Network Programming (Secure Server Chat-Application)” be used as a guide for Computer Science (CS) Project?
Yes it can be used — Several network systems are built to communicate with one another as well as made available through service-oriented architectures. In this project, the client server architecture is used to develop a chat application. Firstly a chat application is created for both Client and Server which is based on Transmission Control Protocol (TCP) where TCP is connection oriented protocol and is a reliable connection protocol. As security is the key factor while communicating over a network, so in this project, MySQL SSL protocol and hash function was used for the Database based on a numbers of benefits. The hash values of the real password and the random generated number (salt) is stored in the database. The original password is not stored on the …
Can the material for “Women Subordination in Religion, Occupation and Education” be used as a guide for Sociology Project?
Yes it can be used — United Nations facts and statistics indicate that women constitute more than half the world’s population and do three-fourths of the world’s work. Yet women earn just one-tenth of the world’s income; own one percent of the world’s property; three-fourths of women are starving, and above all, represent over two-thirds of non-literate adults. Critically examining the above facts with regard to Africa’s educational development further reveals diminishing returns as well as an overall impediment to the politico-economic and socio-cultural transformation. In spite of recent token changes and appointments of women to political offices in many countries across Africa, girls and women remain relegated to a secondary human status in relation to boys and men. Against this background, this study highlights the …
Is the topic “The Impact of Workers’ Participation in Management Decisions on Workers’ Work Attitude” recommended for Business Administration and Management (BAM) Project?
Yes it is highly recommended — This study examined the impact of workers’ participation in management decisions on workers’ work attitude, a study of UBA, Lagos. After going through relevant literature, some objectives were formulated; some of these are: to discuss the significant relationship existing between democratic work setting and workers’ commitment; to determine the significant relationship existing between good labour-management relations and workers’ motivation; to examine the significant relationship existing between workers’ work involvement and workers’ performance and to evaluate the significant relationship existing between collective responsibility and organizational harmony. To address these objectives the research design was a sample survey, the population of this study consists of members of staff of UBA Plc Marina Lagos while the sample size was 106 with 85 responding …
Can the material for “The Relevance of Population Census to Economic Development of Rural Areas in Nigeria” be used as a guide for Public Administration (PA) Project?
Yes it can be used — The project is on the relevance of population census to economic development of rural areas in nigeria (a case study of orumba north local government of anambra state) the zone comprises of 16 rural communities namely; Ajalli, Ufuma, Ndike, Ndiowu, Omogho, Oko, Amaokpala, Awa, Amaetiti, Awgbu, Ndiukwuenu, Ndiokolo, Okpeze, Ndiokpalaeze, Nanka and Ndiokpalaeke these formed the area of the study: In this research work, a sample population was selected and administered with questionnaire and their responses were analysed using percentage method, after the analysis, the researcher find out that adequate population census data is thus a sine qua non for economic development of rural areas and also adequate population census data will help in effective planning of these rural area in …
Can this topic “Impact of Mergers and Acquisition on Bank Growth and Effectiveness” be used for Economics Project?
Yes it can be utilized for research — Merger and acquisition as stated in study must be seen as an available means of saving companies from serious financial distress or liquidation, in that it provides such business with new management and better access to financial resources. Merger and acquisition enable the acquiring company to spread its risk, while still maintaining the firm’s rate of return. We have had problems of collapse in financial institution in Nigeria and also lack of confidence in the financial institution by bank depositors. As it is known that capital has became a contemporary problem which requires proper investigation, so in order to be in a safe position the government must put in place a proper investigation, of desirability or otherwise of the minimum …
Is the topic “Deposit Money Banks and the Growth of Small Scale Enterprises” recommended for Business Administration and Management (BAM) Project?
Yes it is highly recommended — This research work assessed deposit money banks and the growth of small scale enterprise. The objectives of this study is to examine the efficiency of SMEs in accessing adequate credit from DMBs in Nigeria, to determine the potential of DMBs’ credit in fostering SME growth; identify the challenges faced by SMEs in accessing finance from DMBs in Nigeria. Data were collected through questionnaire distributed to respondents. Simple percentages were used in presenting data while the chi-squared (X2) statistical technique was used to test the hypothesis. The result revealed that all the sampled investors in Small and Medium Scale Enterprises sourced their funds from personal savings, money lenders, thrift associations, friends and family members while a few sourced part of their …
Can the material for “Impact of Organisational Culture on Job Satisfaction” be used as a guide for Business Administration and Management (BAM) Project?
Yes it can be used — The study investigated the impact of organizational culture on job satisfaction, a study of Fanmilk Plc., Lagos. The specific objectives of the study were to describe the socio-economic interest of respondents, identify the culture of the organization, assess the impact of organizational culture on the job satisfaction of employees in FANMILK, identify the challenges of organizational culture on employees job satisfaction. The sample size of 150 employees’ drawn from the study population was used for the analysis. Two hypotheses were formulated for the study. Frequency tables and percentages were employed for data presentation and mean, standard deviation and correlations coefficient was employed in testing the various hypotheses, with the aid of statistical package for social sciences (SPSS 17.0). At the …
Can this topic “The Use of Committee and Group Meetings in Enhancing Decision Making” be used for Political Science Project?
Yes it can be utilized for research — This research is concerned with inquiring. The use of committees and group meeting in enhancing decision making in Anambra State House of Assemble. The problems facing this research work is the inadequate use of committee and group meeting in solving the day to day problem of the House. The main purpose of this study is to identify how committee and group meetings are used in the Anambra state house of assembly to enhance decision making and also to assess the important and impact of group meeting. The research question that guided this research work was included. They researcher post three hypothesis. The theory employed in this research work focus on forest maltzman (1995) who proposed a conditional model of committee …
Can the material for “Employee Relations and Its Effects on Employee Productivity” be used as a guide for Human Resource Management (HRM) Project?
Yes it can be used — One of the most pressing issues facing most organizations today is the need to raise employee productivity. There is a widespread belief that productivity improvements can only be achieved through a fundamental reform in the area of employee relations. Changes are thought to be necessary both in the organization and structure of work and in the way in which employees are trained, remunerated and motivated. Moreover, it is argued that these changes cannot be separated from the need to overhaul our system of interest representation and dispute resolution. The activities of trade unions and the operations of arbitration tribunals are often viewed as impediments to management efforts to lift the competitive performance of their organizations. The purpose of this study is …
Is the topic “The Effect of Social Media on Students Academic Performance” recommended for Education Project?
Yes it is highly recommended — The study was carried out to investigate the Effect of Social Media on Students Academic Performance using Some selected Secondary School in Odeda Local Government as a case study. Investigation revealed that the educational system in Nigeria is faced with so many challenges which have certainly brought about a rapidly decline in the quality of education. There is a deviation, distraction and divided attention between social networking activities and their academic work. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection while secondary data were sources from textbooks, journals, …