CUSTOMERS SATISFACTION AND LOGISTICS MANAGEMENT
ABSTRACT
This project study exposes the reader to what transportation management is all about. The various tools involve in management of transport business. Customers are very vital for the survival of transport business. This work exposes the reader to what keeps customer satisfied in any transport business various method where employed in collecting data for the study which involves personal interview and questionnaire.
Different type of management tolls were examined, commuters were interviewed with the data collected, presentation and analyzing were done and finally summary were given and conclusion was draw.
CHAPTER ONE
Introduction
This study fall within the area of transportation management. Transportation management deals with how business firms or organization involves in transportation business adopt or choose management tools that will help them achieve the objective which they have set themselves thereby implementing its vision. Thus it provide the behaviour of business organization in transportation management.
The relevance of management to an organization is that it provide the organization with the policies and strategies that gives the organization the over all concept or nature of its business.
Hence management is defined as a process by which manager create, direct, maintain and operate purposive organization through systematic co-ordinated co-operative human effort. This study intends to understand how managers perceive or visualize the customer or commuters who patronize their business to know whether managers know the relevance of commuters to success or their organization. The study also intends to know how commuters are satisfied with the management style of these organization.
Lastly, for any business to successes management must devices strategies that will help the organization achieve its objectives the question now is how do managers perceive the concept of strategy formulation? Managers are subject to environmental turbulence, surprise san constraints. And these forms the basis on which managers should base their strategy and it is only managers who are knowledgeable on strategies in response to change in their environment. Briefly, the study is descriptive explorative. Major achievers of the research will be achieved by answering certain research question.
1.1 Background Of The Study
In Nigeria the need for an effective transport system becomes more obvious if taken into consideration the large size of the country and the need to dispose development move. The inability of Nigerians to device a better transportation system has been adaptation to the growth of the economic social and political life of the economy. Prominent among the problem, includes traveling difficult product, goods and services from areas of production to area of utilization.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
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TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Customers Satisfaction and Logistics Management" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Customers Satisfaction and Logistics Management" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
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