TOTAL QUALITY MANAGEMENT: A BENCHMARKING STUDY FOR IMPROVING THE SEWAGE AND PORTABLE WATER SYSTEM
ABSTRACT
The topic of this Bachelor’s Thesis is Total Quality Management: A benchmarking study for improving sewage and portable water system in Lagos state Nigeria in the case of Helsinki Region Environmental Service Authority. The purpose of this research is to find a lasting solu-tion to the deterioration of the environmental service of Lagos state with a focus on the sew-age and portable water system through a benchmarking study of the Helsinki Region Environ-mental Service Authority’s administration.
The theoretical section of this thesis describes the main components of total quality man-agement (TQM), starting with definitions, different theories and historical views of TQM, and the principles of TQM. In addition, supporting methodologies and techniques, quality awards and excellence models are briefly discussed with an emphasis on process improvement, quali-ty assurance and benchmarking theories- as these factors form a strong basis for this re-search.
In the section on research methods, the development of the empirical research method is presented, with detailed description of the data gathering techniques used to access infor-mation. Much of the data was collected through interviews, brochures and information on the case company’s webpage. Qualitative research method was adopted for this study to ensure the authenticity, as the case company operates different department, hence quantitative ap-proach may not be adequate.
The empirical section illustrates the application of theory in the improvement of the case company. In addition, a general overview of the case company’s operation is described, show-ing the organization structure, strategy of operation and quality model. Finally, conclusions and recommendations for the improvement of the quality of the Lagos state environmental service are provided.
Findings indicated that the capital municipality environmental service was initially managed by 5 different companies, and in early 2010 the political decision was that this service will be managed by one company (Hsy). During this transition no major technical problem was rec-orded but administrative conflict on personnel orientation and management method to adopt emerged. Hsy planned to adopt the same system of environmental system in the capital mu-nicipality in the whole of Finland by 2014.
CHAPTER ONE
1.1 Introduction
… This chapter will address the background information that motivated this study, the challenges that prompted it, its aim, and its objectives as a preface to subsequent sections of the study. Additional factors include the study's significance, scope, limitations, research questions and hypotheses, and the definition of technical terms.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
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TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Introduction
- 1.2 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Total Quality Management: A Benchmarking Study for Improving the Sewage and Portable Water System" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Introduction
- 1.2 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Total Quality Management: A Benchmarking Study for Improving the Sewage and Portable Water System" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
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