THE ROLE OF SECRETARIES AS A PUBLIC RELATIONS OFFICER
ABSTRACT
The desire to write on this particular topic “The Roles of Secretary As a Public Relations Officer” grew out of the present significant roles secretaries play in business organizations in their day to day activities. Secretaries therefore, as the stronghold or life write of organizations should be well trained in public Administrations.
This project report will be useful and helpful to students studying Public Administration and secretarial studies in the universities and polytechnics. However, I have taken the pain to present this project report in a tense and simple language so as to make it readable and comprehensive to any of the users.
The project report is divided into five chapters.
Chapter one — Introduction discusses the background of the study, the statement of problem the question raised by the problem to which this research work seeks to answer.
Chapter two — Review of Related Literature discusses facts drawn from related literatures.
Chapter three — Research Methodology deals with the method intended to be used in finding answers to the research. The population to be covered, the instrument used as well as the method of data analysis.
Chapter four — Data Presentation and Analysis discusses the data collected through the methodology.
Chapter five — summary and Conclusion deals with the summary of the finding.
Conclusions are then drawn from the summary and recommendations we made.
CHAPTER ONE
1.0 Introduction
Until quite recently, employers of labour and other members of the public had the perception those secretaries role in a work environment are only confide to scribing shorthand and hitting the typewriter. It was equally perceived that secretary's role in the office is related to women's role in the family. Hence the application of these two related adages ”the women place is in the kitchen”
Coincidentally, development and technological in Nigeria in particular and the world as a whole has come into play by reforming these wrong perceptions. Just as women are fighting for women liberation, secretaries have gotten numerous qualitative recognition attributable to the significant roles they play in organizations in which they find themselves.
1.1 Background to the Study
The word “secretary” is derived from the Latin word “secretaries” which means something that is known to one person or few persons but hidden from the views of others. In other words, it means secret. A secretarial staff is an officer with professional qualifications of a secretary and is equipped with the knowledge of general secretarial practice embodied mainly on shorthand and typewriting.
But in recent time, secretaries are looked down upon on the employment list. They are regarded as ‘YES SIR” clique and no wonder their highest level in any ministerial establishment does not extend beyond grade level 13. This bad attitude towards secretarial staff has succeeded in debarring some new entrants into the profession and as such half baked ones arose to take the position, hence they know how to hit the typewriter. This bad impression about the roles of a secretary was clearly manifested in the case of Barnett Hoaves and company vs South London Tramway when Lord Esher (1887) noted that “a secretary is a mere servant, his position was to do what he was asked to do and no person can assume that he has any authority to represent anything at all.
The researcher in the course of this study will trace the role of a secretary in an organization as it pertains to public relations. It will compare the role of today's secretary with that of the yester years because according to Lord Denning (1971) in the case between Panoroma Development Ltd Vs Fidelis Furnishing Fabrics, he ruled “… but times have changed. A secretary is a much more important person nowadays than she was in 1887. She is an administrative officer of the company. As regards matters concerning administrative in my judgement, the secretary has ostensibly authority to sign contracts on behalf of the company. Furthermore, if a company is hiring cars to meet its foreign customers at the airport, nothing to my mind is more important than that the company would hire these cars through its secretary”.
1.2 Statement of the Problem
Over the years, the significant roles of secretaries have relegated to the background. That is to say, secretaries are known to be working behind the scene. They are wrongly perceived to be those group in an employment list who are keenly interested in taking orders from the boss and complying to such instructions sheepishly without applying their own natural sense, training or professional initiatives.
Moreso, most employers have the impression that everyone who is a secretary has the same kind of job description. In fact, they fail to understand that secretarial work covers a whole collection of tasks often involving quite contrasting skills. The fact that most secretaries start off with training based on common techniques, such as shorthand, typing and office procedures, frequently distinguished the completely different directions in which secretarial work develop.
The term “SECRETARY” has come to be used far too loosely. Many junior typists, who are more or less like “mango —tree” typists like to think themselves secretaries. It also flatters young managers, who are seeking to build up their importance to refer to the typist who prepares their letters and reports, as their secretary, all in an effort to boost their ego. No wonder Eleanor et al (1980) p.d in his book tried to distinguish these defects in people's perception of the role of secretaries with what it is supposed to be. He maintained that “The true secretary, however, should have not only have highly competent manual skills but an understanding of organizational and administration capacity for obtaining result through people on behalf of her manager or managers.
However, those wrong perceptions or belittling of secretary's role in organizations have caused an immeasurable harm to secretarial profession by dissuading some young men and women who might have had some interest in taking secretaryship as a profession.
Furthermore, many have complained of undynamic nature of secretarial job. By this, the researcher means that routine job of a secretary has made people to believe that she usually sit tight in the office no movement at all. She comes first to the office and will be the last to leave. For this reason, the secretary may have to suffer some kind of blockage on other things that happens in the society.
With all these problems in view, this project has come to address all the issues as it pertains to the role of a secretary in general and how these roles are linked with or seen as a public relations functions.
1.3 Objectives of the Study
It is worthy to note that the society is static about development. Every year marks a particular change, addition or reformation to business activities in the society. Secretarial field or profession is not left out.
- This research is therefore aimed at discovering some innovations on the roles of modern days secretaries.
- It will also discuss extensively on those roles played by secretaries and how they can be seen as a public relations function.
- Another objective of this research is to expose the prospects of secretaries thereby encourage new entrants into the professions.
1.4 Scope of Study
Indeed, the writer of this project would have preferred making a comparative study of as many establishments as possible but owing to certain constraints, she resolved to Enugu East Local Government as a case study.
1.5 Research Questions
The research questions are as follow:
- Do secretaries play any role as a Public Relations?
- What are those roles of a secretary that are linked up with Public Relation?
- Can any or all of these roles be improved through training?
1.6 Significance of the Study
The importance of this study which centres on the roles of a secretary as a Public Relations Officer cannot be over-emphasized.
Firstly, the study will assist in enlightening members of the public or the readers on the enviable roles which secretaries play in an organization, especially those that contributes to the advancement of public relations outfit of a firm.
Secondly, this enlightenment shall in no small measures brush up the public on the latest or an ideal perception of what secretarial work entails.
Thirdly, the study, after evaluation of the magnanimity of public relations roles of secretaries will advice mangers to relate mutuality with practicing secretaries.
Fourthly, the successful completion of this work will contribute in building up the body of literature which is still lacking in the field.
1.7 Definition of Terms
Secretary:
A Person that sees to all the clerical works in the office.
Secretaries:
Latin word which means something that is known to one or few persons but hidden to others.
Clique:
A group of people with related life or a known behaviour.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
The Role of Secretaries as a Public Relations Officer can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
- 1.0 Introduction
- 1.1 Background to the Study
- 1.2 Statement of Problem
- 1.3 Objectives of the Study
- 1.4 Scope of the Study
- 1.5 Research Questions
- 1.6 Significance of the Study
- 1.7 Definition of Terms
- 2.0 Review of Related Literature
- 2.1 Who is a Secretary?
- 2.2 Classification of Secretaries
- 2.3 Secretarial Cadres and Qualification
- 2.4 The Meaning of Public Relations
- 2.5 The Importance of Public Relation
- 2.6 Avenue of Practicing Public Relations
- 2.7 Human Relations
- 2.8 Duties of a Secretary to Customers
- 2.9 Duties of a Secretary to Customers
- 2.10 Duties of a Secretary to Members of Staff
- 2.11 Summary of the Related Literature
- 3.0 Research Methodology
- 3.1 Research Design
- 3.2 Area of the Study
- 3.3 Population of the Study
- 3.4 Sample and Sampling Procedure
- 3.5 Instrument for Data Collection
- 3.6 Validation of the Instruments
- 3.7 Reliability of the Instrument
- 3.8 Administration of the Research Instrument
- 3.9 Method of Data Analysis
- 4.0 Data Presentation and Analysis
- 4.1 Introduction
- 5.0 Findings, Discussion of Results, Conclusion and Recommendations
- 5.1 Implication of the Research Finding
- 5.2 Discussion of Results
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for further research
- 5.6 Limitation of the study
REFERENCES
Disclaimer for Complete Material Utilization
The displayed research work titled "The Role of Secretaries as a Public Relations Officer" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
- 1.0 Introduction
- 1.1 Background to the Study
- 1.2 Statement of Problem
- 1.3 Objectives of the Study
- 1.4 Scope of the Study
- 1.5 Research Questions
- 1.6 Significance of the Study
- 1.7 Definition of Terms
- 2.0 Review of Related Literature
- 2.1 Who is a Secretary?
- 2.2 Classification of Secretaries
- 2.3 Secretarial Cadres and Qualification
- 2.4 The Meaning of Public Relations
- 2.5 The Importance of Public Relation
- 2.6 Avenue of Practicing Public Relations
- 2.7 Human Relations
- 2.8 Duties of a Secretary to Customers
- 2.9 Duties of a Secretary to Customers
- 2.10 Duties of a Secretary to Members of Staff
- 2.11 Summary of the Related Literature
- 3.0 Research Methodology
- 3.1 Research Design
- 3.2 Area of the Study
- 3.3 Population of the Study
- 3.4 Sample and Sampling Procedure
- 3.5 Instrument for Data Collection
- 3.6 Validation of the Instruments
- 3.7 Reliability of the Instrument
- 3.8 Administration of the Research Instrument
- 3.9 Method of Data Analysis
- 4.0 Data Presentation and Analysis
- 4.1 Introduction
- 5.0 Findings, Discussion of Results, Conclusion and Recommendations
- 5.1 Implication of the Research Finding
- 5.2 Discussion of Results
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for further research
- 5.6 Limitation of the study
REFERENCES
Disclaimer for Complete Material Utilization
The displayed research work titled "The Role of Secretaries as a Public Relations Officer" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “The Role of Mass Media in Disseminating Agricultural Information to Cassava and Plantain Farmers” be used as a guide for Agricultural Engineering (AE) Project?
Yes it can be used — This abstract is basically concerned to ascertain “The Role of mass media in disseminating Agricultural information to cassava and plantain farmers in Ovia North East Local Government Area. It also analyses the problems of mass media to cassava and plantain farmer’s recommendation was also made. …
Can the material for “A Survey of Personal-social Problems of adolescent in Post-primary Schools in Ilorin Metropolis” be used as a guide for Primary Education Project?
Yes it can be used — The study was carried out to investigate the Personal-social Problems of adolescent in Post-primary Schools in Ilorin Metropolis. In achieving this aim, the following specific objectives were laid out to find out if there is any difference in the psycho-social problems of young and old adolescent and determine the difference in the psycho-social problems of male and female adolescents in Ilorin metropolis. Investigation revealed that the child at adolescent endeavors to master skills those are essential for adulthood. The culture and society determines who the adolescent interacts with, what age he is expected to do certain thing; perhaps what tasks are expected of different sexes. The research design used in this report is descriptive design, utilizing questionnaire method to obtain …
Can the material for “An Analysis of the Causes, Effects and Solutions of Persistent Depreciation of Naira in the Foreign Exchange Markets” be used as a guide for Accountancy / Accounting Project?
Yes it can be used — The persistent depreciation in the foreign exchange rate of naira since the introduction of adjustment programme in 1986 has generated both concern over increased inflation and reduced hope for improvement in the output level. The study analyzes the Causes, Effects and Solutions of Persistent Depreciation of the Naira in the Foreign Exchange Markets. In achieving this aim, the following objectives of study were laid out to determine the effect of the depreciation of the naira on Nigeria’s economic growth level and on the industrial sector, find out the factors that cause the persistent depreciation of the naira, investigate the various avenues through which it can be alleviated, and make recommendations based on the findings. The research design used in this …
Can this topic “Computerized Student Identity Card Generating System with QR Code Base” be used for Computer Science (CS) Project?
Yes it can be utilized for research — Student identification card processing system is an application software packaged with all of the components needed to be up-and-running and printing Identification Cards within a stipulated period of time. The aim of the study is to design and develop a Computerized Student Identity Card Generating System with QR Code Base. In achieving this aim, the following specific objectives were laid out to examine the recent procedures employed in IMT Enugu with regards to ID-card processing, design a system with the capability of providing a wait-and-take processed ID-card and design an ID-card processing system that ensures timely processing. The methodology adopted in this study is the object oriented analysis and design methodology (OOADM) which is a technical approach for analyzing and …
Is the topic “Computerization of Banking Service Its Effect on the Efficiency of Banking Service in Nigeria” recommended for Banking and Finance (BF) Project?
Yes it is highly recommended — This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the behavioural aspect of management information system are Aggression Avoidance and projection on the other hand, other operational pressures are maintaining the system; personal problems in the book-keeping department, maintaining book-keeping machines. Expanding volume of operation; need to accommodate the increasing volume, need to maintain or reduce cost. Unsatisfactory output; errors in terms of reports and statement delays in work processing. Needs or system change. The study has a library research and empirical study. Additional information were collected from journals bullions textbooks and newspapers etc. It …
Can this topic “Causes of Drug Abuse and It’s Effects Among Secondary School Students” be used for Guidance and Counselling Project?
Yes it can be utilized for research — This research is carried out to critically review the causes of drug abuse among secondary school students in Oredo Local Government Area, Benin City as a case study. To make this research a reality questionnaires were administered to collect information, the information was collected from different places. The motive behind the research on the causes of drug abuse among secondary school students stem from the belief that students now engage more on drugs than before. This research also seek to find out factors responsible for the causes of drug abuse in schools. The collected data though questionnaires were analyzed computed in percentages. And the following were seen as the major causes of drug abuse in schools; lack of parental care, …
Can this topic “Design and Implementation of a Prototype Student Performance Evaluation System” be used for Computer Science (CS) Project?
Yes it can be utilized for research — Performance evaluation of students in institution is a necessity and this is done based on the Grading system adopted by a school. Computation of Grade point average (GPA) is done manually and this is time consuming and tedious. This project views the present system of computing GPA and attempts to convert the process from the manual one into a computerized one in order to reduce time spent in computing students GPA especially in the final year. Microsoft Visual BASIC programming language was used because of its powerful features. …
Can this topic “Impact of Human Capital Development on Staff Productivity in University of Abuja” be used for Human Resource Management (HRM) Project?
Yes it can be utilized for research — Human capital development refers to the process of acquiring and increasing the number of persons who have the skills, education and experience which are crucial for economic growth of a country. The study was conducted to examine the Impact of Human Capital Development on Staff Productivity in University of Abuja. In achieving this aim, the following specific objectives were laid out to find out the impact of human capital development, identify the need for human capital development programmes and examine the problems of developing staff for productivity in University of Abuja. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 180 (one hundred and …
Can the material for “The Causes of Small Scale Business Failure in Nigeria” be used as a guide for Accountancy / Accounting Project?
Yes it can be used — This is a research work which examine the causes of small-scale business failures in Nigeria as such the study will go a long way in identifying and improving the prospect for survival of small-scale business, consequently contributing to the economic growth of the Nigeria nation. In conducting the research, questionnaire and oral interviews where used. The sample size for the research consist of 30 and 50 business centers and restaurant owners respectively. The data collected were tested statistically by the use of x2 (chi-square) the finding of the revealed for the following. That sex of respondents do not contribute to business failure, that there is a bearing between educational level respondents and business failure, that finance is a causative factor to …
Is the topic “Attitude of Mothers towards Immunization of Their Children (0-5years)” recommended for Midwifery Project?
Yes it is highly recommended — The study was carried out to scrutinize the Attitude of Mothers towards Immunization of their Children (0-5years) in Ogunu Community. In achieving this aim, the following specific objectives were laid out to examine the attitude of mothers towards immunization against childhood killer diseases and determine whether the mother’s educational level influences the practice of immunization against childhood killer diseases. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 150 (one hundred and fifty) respondents were selected for this study to represent the entire population of the study. For null hypotheses were formulated and tested using the one-way ANOVA and the t-test statistical tools at …