THE IMPACT OF HUMAN RELATIONS SKILLS ON THE JOB PERFORMANCE OF SECRETARIES
ABSTRACT
The study was carried out to investigate human relations skills in the job performance of secretaries with new Nigeria bank, Uchi Community bank all in Auchi as case study. Questionnaire were used to collected data from a total of fifty respondents made up of twenty five official staff and twenty five non official staff of the bank covered. The simple percentage method was used in analyzing the data collected from the respondents based on the responses from the questionnaires.
This study revealed that good human relation is a motivator of workers towards job performance and productivity. It also revealed that there is no positive relationship if there are no good human relations. Since situations some times change, if good human relations is not done in the bank, there will be difficulties in getting the best out of the workers. Based on the findings, it was recommended that Organizational Managers should attend lectures, seminar, conferences and workshops relating to human relations in order to know what good human relations entails. Also, there should be effective communication at all level of the organizational setup as this will enable workers to participate in taking decision concerning them.
CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
Humans have been called social animals because they spend most of their time with other people, whether they are playing or working. While people coexist in varying degrees and must adapt their unique behaviors to blend in, hermits are most content to live and work alone, associate with a small group of carefully chosen companions, and love living in a remote part of the highlands.
Some people prefer to be around other people more. It appears that for these people, "getting together" is necessary for their enjoyment. Researchers who study human organization issues need to be aware of this spectrum of people's attitudes toward social relations.
The tribe or state, and the family. Originally, a tribe is a family unit; however, in contemporary tribes, the state has evolved into something more than a tribe. It is a political entity that may comprise numerous tribes and races that find it advantageous to coexist under a single government for safety concerns.
Human relations are an enduring aspect of organizational life, having existed since the beginning of organizations due to their inherent nature. An employee works eight hours a day, forty to fifty years a year, and approximately three hundred days a year in his place of employment. This is a significant portion of his life, and it is also the time when he is most energetic and active. To ensure that the lives of laborers are widely accessible, it is imperative that working environments be safe, practical, and appealing. This will ensure that the work itself is engaging for both employees and management, and that relationships between the two groups are friendly and collaborative.
1.2 Statement of the Problem
Investigation revealed that Office managers often view managing employee relations as a straightforward process that involves giving employees more of the nice things in life, which will lead to a sharp increase in productivity. They justify this by saying that providing employees with more of anything desirable or less of anything undesirable will motivate them. The purpose of this study is to ascertain whether or not management-employee relations are sufficient for efficient job performance in the organization in question, as well as to explore the significance of human relations.
1.3 Research Questions
The study came up with research questions so as to be able to ascertain the above stated objectives. The specific research questions for the study are stated below as follows:
- How does human relations act as an aid to effective job performance of a secretary?
- What are the problems in human relations as they affect workers and how they can be eliminated?
- Which working environment under which workers perform their duty is conducive enough for increased productivity?
1.4 Aim and Objectives of Study
The aim of the study is to examine the Impact of Human Relations Skills on the Job Performance of Secretaries. In achieving this aim, the following specific objectives were laid out as follows:
- To investigate the role of human relations as an aid to effective job performance;
- To identify the problem areas in human relations as they affect worker; and
- To determine whether the working environment in which employees carry out their duties is conducive enough to boost output.
1.5 Signification of the Study
This study is intended to create awareness on management of organization, regarding the need to provide good human relations in their organizations. The study will be of immense benefit to organization individual and students, it will afford business organizations the opportunity of knowing more of some of the employee wants and needs the various components of human relations. They can use and its resultant effect on productivity.
1.6 Scope of Study
This study covers some chosen financial organizations in Auchi. In particular, the study is geared towards findings out the possible benefits of human relations in those organizations and the result of the study will assist the management of these organizations in appraising its human relations practice with a view of having human relations that is result oriented.
This study was carried out in some financial organizations in Auchi and is delimited to Auchi metropolis with the following organization covered.
- New Nigeria Bank, Auchi
- Uchi Community Bank, Auchi
1.7 Limitations of the Study
During the course of this study, there were some problems encountered which stood as limitations to the research work. Some of the limitations include:
- Time Constraint:
The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.
- Establishment Policies:
Establishment policies posed a serious limitation as most staffs are not ready to release information needed for this research work. There were lots of information needed from the staffs of this establishment to enhance the study which took them time to release or they did not release at all for security purposes, hence the scope was reduced.
- Financial Constraint:
Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
- Initial Cooperation Delay from Respondents:
A particular limitation of this work came as a result of the respondent refusal to offer their cooperation at the initial time they were contacted. This contributed in making the success of this research study difficult.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
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TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Impact of Human Relations Skills on the Job Performance of Secretaries" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Impact of Human Relations Skills on the Job Performance of Secretaries" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
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