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The Effects of Office Environment on Secretary’s Productivity

THE EFFECTS OF OFFICE ENVIRONMENT ON SECRETARY'S PRODUCTIVITY


CHAPTER ONE

1.0 Introduction

1.1 General Perspective

According to Oxford Advance Learners Dictionary, “environment is defined as the natural conditions in which people, animals and plants lives”. Environment can also be defined as “all the surrounding things, conditions, and influences affecting the growth or development of living things”. It is the act or fact of surrounding in other words, environment means the surrounding in which living things live. Therefore, environment for the purpose of this research refers to the office environment. This type of environment gives secretaries good working relationship and enhance high productivity.

The secretary’s environment can be divided into two:

  1. Immediate environment
  2. Remote environment

Immediate environment: refers to the secretary’s very office and other offices, of the same organization

The Remote environment: means the outside environment of the secretary’s office or building that has a negative effect such as, ventilation, noise, temperature, over crowding, cleanliness, lighting, attitude of office colleagues etc. It is therefore, a prime importance for employers to make environment as conducive as possible for the secretary’s higher productivity which is ultimate goal of any employer. Creating selection, arrangement, and use of sample physical surrounding chairs, tables, storage, lighting, decorating and other physical element that comprises your personal office are mans of enhancing competences as well as the image of an organization.

In the light of above this research will focuses on the effects of environment on secretary’s productivity, it will look at some of the areas like poor ventilation, lighting, cleanliness, internal noise, heating all these are factors that can affect the productivity of working secretary in an office environment.


1.2 Statement Of Problems

To determine the extend which the environment factors such as noise, ventilation, lack of enough space in the office and equipment can hinder the performance of secretary in an organization.


1.3 Aim and Objectives of Study

The aim of the study is to investigate the Effects of Office Environment on Secretary’s Productivity. In achieving this aim, the following specific objectives were laid out as follows:

  1. To find out and ascertain the effect of environment condition to the working secretary in an organization.
  2. To encourage the organization to acquire more office automation for effectives efficiency of secretary
  3. To provide organization with mores ideas for a conducive environment for the workers

1.4 Researcher Questions

The study came up with research questions so as to be able to ascertain the above stated objectives. The specific research questions for the study are stated below as follows:

  • Does lack of constant power supply in an office affect the performance of a secretary?
  • Does too much noise in an office affect the secretary’s productivity?
  • Does an office which is not clean and tidy, brings about low productivity?
  • Do stuffy environment causes drowsiness, which in turn produces less accurate work?

1.5 Limitation Of Study

During the course of this study, there were some problems encountered which stood as limitations to the research work. Some of the limitations include:

  1. Time Constraint:

    The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.

  2. Establishment Policies:

    Establishment policies posed a serious limitation as most staffs are not ready to release information needed for this research work. There were lots of information needed from the staffs of this establishment to enhance the study which took them time to release or they did not release at all for security purposes, hence the scope was reduced.

  3. Financial Constraint:

    Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).

  4. Initial Cooperation Delay from Respondents:

    A particular limitation of this work came as a result of the respondent refusal to offer their cooperation at the initial time they were contacted. This contributed in making the success of this research study difficult.


1.6 Delimitation

The study therefore, will highly be concentrated on factors that affect performance of secretaries in the Federal Polytechnic Kaura Namoda


1.7 Significance Of The Study

The research is to identify the importance of office environment, know the effect of environmental condition in the life of working secretary, and also to fulfill the following:

  1. To serve as a criteria or form of reference to secretaries in an organization
  2. To aid students who may wish to conduct research on project that relates to this topic.

1.8 Historical Background Of The Case Study

The Federal Polytechnic, Kaura Namoda, Zamfara State was formulated, established by then Executive President of Nigeria Alhaji Shehu Shagari in June 1983 vide a decree no 33 of 25 July 1979 as amended in 1985 with others. The Polytechnic is situated in Kaura Namoda Local Government that covers an area of 4.98 square kilometers and has a population of 370,367 according to 1991 Population Census figures, among the pioneer local government that was created in 1967. The objective of the polytechnic is specified in the decree as follows; to provide full time or part time courses as instruction and training in:

  1. Technology; applied science, commerce and management
  2. And in such other fields or approved learning relevant to the need of the development in Nigeria in the areas of individual and agricultural production and distribution.
  3. And for research on the development of adaptation which may from time to time be determined.
  4. To arrange conference, seminars and the study group relevant to the field of learning.

The polytechnic has two campuses know as “ACADA” which is situated at the northwest of the town, while the “MAIN CAMPUS” is situated along Shinkafi Road, some three kilometers away from the town campus, the polytechnic currently has five schools and these schools are headed by directors.

To perform such other function as opinion of the Council may serve to promote the objective of the polytechnic. The Rector was in charge of the polytechnic. The first Rector of the Federal Polytechnic Kaura Namoda was in person of Alhaji Ja’afar B. Ango (1983 – 1991) Engr. Lugard A. Ahmed is the present Acting Rector of the Polytechnic.

The Federal Polytechnic Kaura Namoda comprises of five school namely:

  1. The School of Science and Technology comprises of the department of Science Laboratory Technology, Catering and Hotel Management Food Science Technology, Maths and Statistics and Computer Science.
  2. School of Environmental Studies comprises of Architectural Technology, Quantity Survey and department of Building Technology
  3. School of Business and Management Studies it has department of Business Studies, Office Technology and Management, Accountancy, Banking and Finance, Marketing and Public Administration.
  4. School of Engineering Technology; comprises of Electrical/Electronic Technology, Civil Engineering and Mechanical Engineering Technology.
  5. School of General Studies; comprises of department of Pre-ND BAM, Science and OTM.

The Polytechnic also runs a Consultancy Unit which is headed by a director and it runs part-times programmes such as certificate courses in Public Account and Audit, Public Administration, Electrical/Electronic Engineering, Computer Science and OTM, while the diploma course in Public Administration, Public Account and Audit, Computer Studies and Islamic Studies respectively.


1.9 Definition Of Terms

Environment:

It refers to the physical condition in the working place of a secretary

Secretary:

It is an employee in the office working as the personal assistant to an executive, dealing with letters, filling, typing and making appointments and arrangement

Condition:

It refers to present state of health or being physically which may either be good or poor, excellent or perfect.

Organization:

It is the process of organizing a group of people for business purposes.

Equipment:

It refers to the things needed in the office to enhance the work of a secretary.

Furniture:

It refers to the thing in the office like table, chairs, wall clock etc.


CHAPTER TWO

2.0 Literature Review

2.1 Introduction

The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …


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TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    • 1.0 Introduction

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


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