THE EFFECTS OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF THE SECRETARIES IN THE FRONT OFFICE
ABSTRACT
The study examined the effects of information technology on the performance of secretaries in the front office. Survey research design was adopted in the study in order to assess the opinions of the selected respondents with the use of 13 item questionnaire. Three research questions and hypothesis were raised to guide the study. Data obtained were analyzed using simple sample techniques, frequency and percentages while hypotheses were tested using Chi Square. The findings of the study showed that ICT application has impacted positively on the secretarial profession. It was also noted that the adoption of ICT has reduced the employment rate of secretaries and those employed stand the chance of retrenchment. Finally, it was also noted that most secretaries do not encounter problem using ICT but the maintenance and procurement is a problem.
Based on the finding, the following recommendations were made that organization should make adequate provision for ICT and necessary infrastructure should be provided so that the secretaries will be efficient and accurate in the performance of their duty, the secretaries should endeavour to update their knowledge as at when due so as to be well abreast of the modern office equipment, Efforts at training students/ pupils on ICT as a course should be intensified in the school curriculum and proper awareness and enlightment programme should be provided.
CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
Information technology (ICT) is generally regarded as the fourth industrial revolution in the world (Asakpa, 2003). Indeed ICT has become the gateway to the modern information skills and orientation (ISO) which distinguish the world order. ICT in secretarial field can be understood as the application of digital gadget to all aspects of secretarial duties. Within the context of secretarial profession, ICT is described as the combination of technology for collecting, storing, processing, file management, diary keeping, communicating and delivering of information relating to secretarial processes (Oladimeji 2003). The spread and efficiency of ICT is critical to the achievement of secretarial goal (Obanya 2002). ICT involves the application of all aspect of the use of computer, micro electronic devices, satellite and communication technology.
The national policy on ICT (2001), describe ICT as any equipment that is used in the acquisition, storage, manipulation management, control, display, switching and transmission of information. In other dimension, ICT is conceptualized as communication in whatever forms used, assessed, relayed and transmitted to communicate, send and receive information. Application and utilization of these devices converts information, text, messages, sound and motion to digital form. In an office situation, ICT influences the secretarial behavior of the secretaries through training and retraining. It is an integral component of secretarial duties. Since the role of a secretary involves managerial and clerical function.
The potential of ICT as an effective tool to promote efficiency and meet present day secretarial challenges in the organization is not in doubt. The federal government of Nigeria approved a national ICT policy in March 2001 and implementation started in April of that same year. With the establishment of the National Information Technology Development Agency (NITDA), charged with the implementation of the policy, the federal government recognized that private service providers have enormous capacity for ICT services. Accordingly government setup the Nigeria National ICT for development of ICT4D, strategic action plan committee to develop a new road map for the nation.
ICT has positively affected the secretarial profession in all ramification such that no nation can escape this transforming movement driven forward by the engines of the internet and the modern day invention like the computer, fax machines, GSM and so on. This implies that secretaries for the survival of their profession now have to put their very destines in ICT. Recent findings, have shown that the introduction and application of ICT into the secretarial profession improved the performance of the secretaries in every organization. Recent studies have shown also that the application of ICT makes the secretary work less and accurately (Ogunsiji and Aregbe 2010). Lasisi (2005) is also of the view that ICT has upgraded the function of a secretary and has removed the boredomness of using a typewriter. The cyber revolution has started to redefine secretarial profession, creating new self Image, creativities and innovation, and an ever expanding technological framework. However, the new challenges of ICT and the excitement they are causing do not seems to permeate the entire society.
In early modern time, numbers of nobles have secretaries who functioned quite similarly to those of the present day. They are men who had good command of several languages including Latin, and were required to have what we could consider today as a broad generalized education. Following the renaissance, men continued to dominate clerical and secretarial roles until late 1880's when the new writing machine was invented that welcomed the entering of women into the profession.
In 1942, the National Secretaries Association (NSA) was formed (now know as the International Association of Administrative professional).NSA first administered the certificate of professional secretaries examination in 1951. The history of secretarial profession in Nigeria can be traced back to the arrival of the missionaries and the colonial masters.
Information technology have restricted the role of the secretary through the elimination of monotonous aspect of paper holding and filling. As a result, the secretary would likely have more time for work that involve human behavioural aspect. There is no doubt about the fact that ICT has contributed greatly to the secretarial profession. The coverage of this research work is to examine the effect of information technology on the performance of secretaries in the office.
1.2 Statement of the problem
Defficiency of the typewriter and the duties of the secretary in the office has affected the organizational framework directly and indirectly, which slows the efficiency of the front office. There has been a lot of research efforts in other to recommend or find a lasting solution to the challenges of the secretaries in the office but their are still lapes. This study examines the effect of information technology on the performance of secretaries in the office.
1.3 Purpose of the Study
- To examine the impact of information technology on secretaries in offices.
- To examine the problems of information technology to the secretarial profession.
- To identify how the application of ICT has promoted efficiency of the front office.
1.4 Research Questions
- To what extents has the use of ICT impacted on the secretarial profession and individual secretary?
- What are the problems encountered by secretaries in their use of ICT?
- Can the adoption of ICT in an organization lead to retrenchment of secretaries in an organization?
1.5 Research Hypothesis
- Problems encountered by secretaries will not significantly affect their use of ICT.
- The use of ICT has no significant impact on the secretarial profession and the individual secretary.
- There is no significant relationship between adoption of ICT and retrenchment of secretaries.
1.6 Significant of the Study
- It is intended to study the effect of ICT on the secretaries and indentify factors that do not allow for better performance of the secretaries.
- This study will also create awareness to the individual secretary as it will enlighten them on the roles of ICT in the desk office.
- The study will identify what lesson need to be learned on how ICT lessons can be applied in a consistent way in order to help secretaries put up good secretarial attribute in the performance of their duties.
- The study will also assess the effect of ICT in the office and on the secretaries and profer solutions.
1.7 Scope of the Study
With regards to the project topic in question, the research has been narrowed down to Straco Insurance Company, Zenith Bank, University of Lagos, Yaba Local Government office and Shomolu Local Government office.
1.8 Limitation
There are many difficulties encountered by the researcher in gathering useful information for this study, It is limited by time, material and financial constraints.
1.9 Definition of Terms
Some key concept in the research work are hereby defined for better understanding of the reader.
Information Technology:
It is used to lower the range of information in various forms in particular to computer, digital electronic and telecommunication.
Secretary:
An administrative assistant who has good mastering of office skills and ability to assume responsibilities without direct supervision, displays, initiatives, exercise judgement, makes decision with the scope of his/her ability.
Secretarial Education:
It is an aspect of business course that offer knowledge and training in clerical services.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
The Effects of Information Technology on the Performance of the Secretaries in the Front Office can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Effects of Information Technology on the Performance of the Secretaries in the Front Office" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.0 Introduction
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "The Effects of Information Technology on the Performance of the Secretaries in the Front Office" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “Design and Implementation of a Computerized Workers Time Clocking System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — Clocking systems are time system used by any firm to accurately record the number of hours worked by each staff or the workforce of an employee on daily basis. This system is designed in such a way that it will also calculate the salary of the staff, his or her allowance and over time with accuracy based on the workforce of the staff or his work hours. This system will enable the management to pay her staff accordingly to his or her effort may be. This project work will make use of Microsoft Visual Basic six (6) environment for its application design and development as a result of its ability and durability. …
Can the material for “The Performance of Monetary Policy in the Nigerian Economy” be used as a guide for Economics Project?
Yes it can be used — The purpose of this project work is based on the relative performance of monetary policy in the Nigerian economy. This work discussed the meaning of monetary policy is as combination of measures designed to regulate the value, supply and cost of money in an economy in consonance with the expected value of economies activities. The study shows further, the aims and objectives of monetary policy which includes price stability, maintenance of balance of payment equilibrium, promotion of employment, tackling inflation, output growth and sustainable development. The literature review shed more light on conceptual and evolutionary framework of monetary policy in Nigeria, review of monetary policy before and offer the structural adjustment programme (SAP), and appraisal of the performance of monetary policy …
Can this topic “Design and Construction of a 2Kva Inverter with Two Solar Panels” be used for Electrical / Electronics Engineering (EE) Project?
Yes it can be utilized for research — This research is about the design and construction of 2KW 230 volts solar panel inverter at a frequency of 50Hz.The device is constructed with locally sourced components and materials of regulated standard. The basic principle of its operation is a simple conversion of 12V DC from a battery using integrated circuits and semiconductors at a frequency of 50Hz, into a 230V AC across the windings of a transformer. A solar panel is used to charge the battery using a solar charge controller. This project (device) offers a better alternative to Public Power Supply, Generators as well as UPS considering it is cost effective, noiseless and easy maintainability. …
Can this topic “The Role of Nigerian Pidgin English” be used for English Language Project?
Yes it can be utilized for research — The Nigerian Pidgin English is a type of English used and understood by so many people in Nigeria regardless of ethnic, cultural, and socio-economic background. Even though some people now use it in social communication, pidgin English is not only used in places like market local community and so on, but also Nigerian secondary and tertiary institutions’ students now use pidgin English to communicate with each other. The continued use of Pidgin English in Nigeria made the number of interest of its speakers to continue to expand and this encouraged the growth of Nigerian pidgin. Therefore, this project attempts to study the role of Nigerian Pidgin English especially in Army Day Secondary School, Sokoto. …
Can this topic “Design and Implementation of an Online Barcode Attendance System” be used for Computer Science (CS) Project?
Yes it can be utilized for research — Attendance is very important in every student. a single absent make a big difference in performance in the school. Most students of high school are prone to absence from classes claiming that the class is boring. Others due to laziness fail to attend classes, having preference of going to computer shops or playing games while some students cannot refuse the prospect of a friend asking them out during class period. Some of these actions are not reported to parents or guardians because the possible way of informing them is the traditional way which is by inviting the parents over through the students. With this, the authority would communicate the parents on the attendance level of the student. This process takes …
Is the topic “Nigerian Public Primary School Teachers' Motivational Needs” recommended for Education Project?
Yes it is highly recommended — Teacher motivation naturally has to do teacher’s desire in participation in the education process. Motivation is commonly assumed to be a good thing that goes in influencing individual’s behaviours and performance at work. The study addressed the motivational needs of teacher’s the factors responsible for lack of motivational of the teacher’s and strategies for improving the motivational needs, these needs include from society, good school building and entitlement. Furthermore, poor payment of salary and entitlement, poor school building conditions, lack of respect from the society are some of the factors responsible for lack of teacher’s motivation. However restoration of teachers past glory will go a long way in motivating teachers, salaries must be paid as at when due and teaching facilities …
Is the topic “Need for Effective Stores Security in an Organization” recommended for Purchasing and Supply (PS) Project?
Yes it is highly recommended — This project is made up of five chapters which contains different information about the project. The need for effective stores security in an organization. The importance of stores security was examined with the aim of profitability towards the organizational industries. To carry out research work, a total of one hundred (100) industrial buyers were used as sample which was drawn Iko Ekpene / Aba express road, Ikot Ekpene, Akwa Ibom state. To gather date, personal interview and two sets of questionnaires were used one of industrial user and the other or staff. In the analysis of the results, percentage was used while chi-square technique is adopted in testing at 5% level of significance. The hypothesis tested, showed that the need for …
Can the material for “Parental Socio-Economic Factors Affecting Academic Performance of Students” be used as a guide for Education Project?
Yes it can be used — The research study investigated and identified the parental socio-economic factors affecting academic performance of students, a case study of Faculty of Education and Extension Services. A self-developed questionnaire was used as the instrument for data collection, it was found that, parent socio-economic status is one of the major determinants of students’ performance, this is because considering the dependency of students on parents for their educational responsibilities as indicated that more than 60% of the respondents agreed that children educations responsibility is relies on their parents. This means that the higher the socio-economic status of the parents is the higher of achievement and success of the children to be academically, unlike parents whom are in medium and low socio-economic status; students …
Can this topic “Causes and Effect of Poor Reading Habit Among Junior Secondary School Students” be used for Education Project?
Yes it can be utilized for research — Reading habit refers to habitual and regular reading of books and information materials among individuals. It can be enhanced through provision of suitable reading materials at home, schools and public places. The study was carried to investigate the Causes and Effect of Poor Reading Habit among Junior Secondary School Students in Ikpoba Okha Local Government Area, Edo State. In achieving this aim, the following specific objectives were laid out to investigate the effect of poor reading habits and its consequences on the academic performance of students and determine whether lack of teaching aids in secondary schools give room to poor reading habits. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the …
Can the material for “Design and Implementation of Immigration Information System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — Immigration is the international movement of people to a destination country of which they are not natives or where they do not possess citizenship in order to settle as permanent residents or naturalized citizens. The aim of the study is to design and implement a Immigration Information System using Immigration Service Uyo as a case study. In achieving this aim, the following specific objectives were laid out as follows to develop an application software that will implement a better way of recording the information of immigrant that comes into the country, present a high storage database mechanism for immigration service and ensure a secure method that will significantly reduces the high level of insecurity in the country. The motivation that …