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Paradigm for Total Quality Management in Building Maintenance Operation

PARADIGM FOR TOTAL QUALITY MANAGEMENT IN BUILDING MAINTENANCE OPERATION


CHAPTER ONE

1.1 Introduction

… This chapter will address the background information that motivated this study, the challenges that prompted it, its aim, and its objectives as a preface to subsequent sections of the study. Additional factors include the study's significance, scope, limitations, research questions and hypotheses, and the definition of technical terms.


CHAPTER TWO

2.0 Literature Review

2.1 Introduction

The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …


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  • Chapter 1-5,
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TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE:

  • 1.0 Introduction
  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Statement of the objectives
  • 1.4 Research questions
  • 1.5 Research hypotheses
  • 1.6 Significance of the study
  • 1.7 Scope of the study
  • 1.8 Limitations of the study
  • 1.9 Definition of terms

CHAPTER TWO:

  • 2.0 Review of Related Literature
  • 2.1 Concept of internal control
  • 2.2 Factors that characterize effective internal control
  • 2.3 Classes of internal control
  • 2.4 Limitations of internal control
  • 2.5 Evaluations of internal control
  • 2.6 Internal control and the auditor
  • 2.7 Public accountability
  • 2.8 Historical overview of the case study
  • 2.9 Internal control and accountability

CHAPTER THREE:

  • 3.0 Research Methodology
  • 3.1 Research design
  • 3.2 Sources of data
  • 3.3 Area of study
  • 3.4 Population of the study
  • 3.5 Determination of sample size
  • 3.6 Reliability of the instrument
  • 3.7 Validity of the instrument
  • 3.8 Method of data analysis

CHAPTER FOUR:

  • 4.0 Presentation of Data
  • 4.1 Presentation of data
  • 4.2 Test of hypotheses

CHAPTER FIVE:

  • 5.0 Summary of Findings, Conclusions and Recommendations
  • 5.1 Summary of findings
  • 5.2 Conclusions
  • 5.3 Recommendations

BIBLIOGRAPHY

APPENDICES


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