HUMAN RELATIONS AND THE OFFICE MANAGER'S PERFORMANCE

ABSTRACT

The Office Manager’s work is based on human relations to a very large extent. Human relations involve the activities and relationship resulting from the interaction of two or more people in an organization, human relations concern the reason for the degree of motivation they posses, by definition, the secretaries occupies an important position in an office. Recent research have shown that the position of a Office Manager and human relations in an organization, and the fact that most secretaries failed to exhibit good human relations between their colleagues and the general public, the researchers shall address the study to the following problems. Some office managers do not have good cordial relationship with their customers and their employers, and some of the office managers failed to carry out good human relations practice which is expected of them, and failure to do so, the organization suffers low production and patronage and even the job would not be effectively done. The main purpose of the study is to find out the effect of human relation on the performance of a secretary in an organization. However, some specific purposes are listed below to; determine the effect of human relation in organizational productivity, identify the effect of poor office manager or colleagues relationship on organizational performance, and ascertain if office managers have specific role to play in human relations in an organization. The researchers strongly believe that the outcome of this study will provide greater opportunities to office managers by wilding their understanding on the concept of management segmentation and it uses as a strategy for correctness.

CHAPTER ONE

1.0 Introduction

1.1 Background of the Study

The Office Manager’s work is based on human relations to a very large extent. Almost every task he or she performs involves other people at some stage that is, the boss, subordinates and his colleagues in the organization as a whole and even the general public at large. Harrison (2003) observes that this aspect of secretarial work requires very special qualities such as: Tactfulness, sympathy, tolerance, genuine liking for people and desire to help them. The Office Manager’s relationship with the people will be much easier if he or she understand the reaction of human being to various situations, which may arise in the course of normal day’s business.

According to Jennings (2002), human relations involve the activities and relationship resulting from the interaction of two or more people in an organization, human relations concern the reason for the degree of motivation they posses, by definition, the secretaries occupies an important position in an office. Some of the numerous services the secretaries rendered are; to support and assist the managers as well as the directors of the company with their work, making appointment for the boss, receiving callers, receiving visitors to the organization and making telephone calls. Other secretaries perform a mite range of human and material resources and also assist the boss in implementation of policies and sometimes attending meetings on behalf of the boss. The Office Manager has to make a detail note of the proceedings of the entire meeting and this includes documenting the activity and the matter discussed during the meeting.

The boss and the Office Manager should view each other as professionals in different field and recognize that there is inter-dependence of roles regarding their work. The Office Manager should see the boss as a partner and try as much possible to play the role of junior partner and also to learn how to apologize gracefully and to accept constructive criticism from the boss as well as the people they relate within their surroundings. In an organization, a Office Manager comes across a lot of people and it is the Office Manager’s responsibility to cooperate with them at all times, he or she also should ensure that there is no conflict of loyalty which may arise when a supervisor attempts, to exercise authority in relation to the use of his or her time. Harding (2004) state that, “the Office Manager should treat his or her colleagues as he/she would like them to treat him”. The Office Manager’s role in dealing with the business community and inter-populace is very important to any organization.

1.2 Statement of the Problem

Recent research have shown that the position of a Office Manager and human relations in an organization, and the fact that most secretaries failed to exhibit good human relations between their colleagues and the general public, the researchers shall address the study to the following problems.

Some office managers do not have good cordial relationship with their customers and their employers.

Some of the office managers failed to carry out good human relations practice which is expected of them, and failure to do so, the organization suffers low production and patronage and even the job would not be effectively done.

1.3 Purpose of the Study

The main purpose of the study is to find out the effect of human relation on the performance of a secretary in an organization. However, some specific purposes are listed below;

To determine the effect of human relation in organizational productivity.
To identify the effect of poor office manager or colleagues relationship on organizational performance.
To ascertain if office managers have specific role to play in human relations in an organization.

1.4 Research Questions

The researchers will attempt to answer the following research questions;

What are the effects of human relations in organizational productivities?
What are the effects of poor office manager's or colleague’s relationship on organizational performance?
Do office managers have specific role to play in human relations in an organization?

1.5 Research Hypothesis

H0: There is no significant relationship between human relations and effective organizational productivities,

H1: There is a significant relationship between human relations and effective organizational productivities.

1.6 Significance of the Study

The researchers strongly believe that the outcome of this study will provide greater opportunities to office managers by wilding their understanding on the concept of management segmentation and it uses as a strategy for correctness.

The major significance of this study is to expand the writer’s knowledge and understanding regarding the study.

It is also the significant of this research to present useful guide to organizations in view of improving the human relation activities of their office managers, and to suggest the need for an organization to employ a qualified and competent office managers.

The research work is also meant to serve as a reference for further research work that would be carried out by students.

1.7 Scope of the Study

This research work is aimed at the Human Relations and office manager's Performance in an Organization, in Palm Nectar Breweries Limited in Port Harcourt, River State.

1.8 Limitation of the Study

During the course of this study, many things militated against its completion, some of which are:

Time Constraint: The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.
Establishment Policies: Establishment policies posed a serious limitation as most staffs are not ready to release information needed for this project work. There were lots of information needed from the staffs of this institution to enhance the study which took them time to release or they did not release at all for security purposes, hence the scope was reduced.
Research material: availability of research material is a major setback to the scope of the study.

1.9 Definition of Terms

Human Relation: A human relation is the behavioral science which deals with person, inter-personal, inter-work, groups and management of employee’s relationship in social system.

Office Manager: An office manager is a person who organizes and manages the affairs of an organization.

Administration: An administration can also be call the management, i.e. The affairs of a company or the place paper work is being carried out.

Executive: An executive assistance is the one who work for the company officer (at both private and public institutions), and possess the authority to make crucial decisions affecting the direction of such organization and is therefore a resource in decision making and policy setting.

Organization: This is a situation where an organized people or group of people work together in order to arrive at a meaningful decision.

Relationship: This is the way of communicating and relate effectively with other people.

Office: An Office is a building that belongs to an organization where people carry out their daily activities.

Colleague: Is the people who work together within an organization, business partners or class mate.

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …

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TABLE OF CONTENTS
PRELIMINARY PAGES

Title page
Approval page
Dedication
Acknowledgement
Table of Contents
Abstract
CHAPTER ONE
INTRODUCTION
1.0 Introduction
1.1 Background …
⋮
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction
2.2 Conceptual Review
2.3 Theoretical Framework
⋮
2.4 Empirical Studies
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Population of Study
3.4 Sampling and Sampling Technique
3.5 Validation of Research Instrument
3.6 Method of Data Collection
3.7 Method of Data Analysis
3.8 Questionnaire Administration
3.9 Ethical Consideration
3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
4.1 Introduction
4.2 Presentation and Analysis of Data
4.3 Re-statement of Research Questions
4.4 Test of Hypotheses
4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Introduction
5.2 Summary of Findings
5.3 Conclusion
5.4 Recommendation
5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”

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