
ENHANCING BANKING SERVICE EFFICIENCY THROUGH MANPOWER DEVELOPMENT IN THE BANKING SECTOR
ABSTRACT
Efficient service delivery in the banking industry as in deed in every aspect of public service is a function of qualified and well trained personnel. This research project studies the relationship between the quality of service delivery and the training received through the manpower development scheme of Unity Bank, Kaduna branch. The study covers five chapters. The problem of the study is to determine the adequacy of the bank’s manpower development in relation to the need of its staff. Survey research design was adopted for the study. 30 people was chosen as sample size out of the 530 population using simple random sampling techniques. Relevant research questions were formulated and used for gathering of data with its qualitative instrument questionnaire. The survey to the research question have produce a number interested findings. One of the important findings shows that there is a strong relationship between service efficiency and manpower development in Unity bank. The study conclusively discovered that despite the need to achieve competitive advantage through an efficient service delivery Nigeria banking industry especially Unity bank’s manpower development scheme is inadequate in meeting the need for an efficient and professionally sound banking personnel. It is thus recommended that the bank should encourage its staff to pursue other relevant professional course outside the one received in their training schools.
CHAPTER ONE
Introduction
1.1 Background Of The Study
Training and development has become an increasing and necessary tool of personnel and human resources management in any organization. The growth of an organization is likely to be limited more by the quality and number of its personnel than any other factors.
Because of the changing nature of business environment due to modern technology, organizations have to adopt themselves in order to survive and grow up. To achieve this, the need for effective training and development ought to be seriously emphasized, which will create an impactation of new skills, knowledge etc. to an individual, collective workers that will lead to enhancing productivity in an organization (Bala 1996). is of the view that Nigerians are not yet in effective control of the private sector of the economy because of neglect of staff training and development programmes by business organization. To this effect, there is need for training and development for staff to enhance efficiency and productivity. When there is training and development in an organization, it help the organization toward attainment of aims and objectives of the organisation.
Training has been defined by (Onasanya 1999, pg 104) as the systematic development of knowledge, skill, attitude and behavioural pattern required by an individual in order to perform adequately in a given task or job.
Development on the other hand is the broader scope of improvement, growth in abilities, attitude and personal traits. Once is properly trained it will affect on efficiency, morals and it reduce labour turnover and also give one a better knowledge, increase loyalty and environment for the achievement of the pre − set goals.
Furthermore, Novit (2001, pg 26) said training is often thought of as something which occurs in a class room or in an on the job encountered between someone who is teaching and someone who is being thought.
Training and development are very important to any organization that undergoes it and when it is correctly done, it will bring the following benefits to the organization and individuals.
- It can remove performance deficiencies of an employee, which lead to better performance of the employee, and of course the organization will be more effective.
- Training and Development provide for succession. Personnel who are given adequate training and development can easily replace an employee that has been transferred, promoted or discharged.
- It promotes industrial relations. A well training work team is more likely to respond positively to industrial system and discipline.
1.2 Statement Of The Problems
The cruel nature of management organization in Nigeria have over the years reflected on their emphasis on high profitability without due consideration of the training and development of the employee that will make this possible. This is readily noticed in the Nigeria banking industry where the employees’ private lives are jeopardized in the course of trying to meet the high demands and targets of the management. Young graduates who are ignorant of what is happening in the banking industry often fall into this trap, and the economy is not helping matters in any way. It’s high time this problem is visited and a lasting solution provided for it in the interest of the nation and the corporate bodies.
1.3 Objective Of The Study
The problem facing training and development in enhancing productivity in an organization has been something of great concern.
This research intends to: −
- To examine the relationship between manpower planning and human resource development
- To investigate the impact of manpower planning and development on Unity Bank services
- To appraise manpower training and development practice of Unity Bank
- To examine the manpower planning of Unity Bank.
1.4 Scope Of The Study
The study intends to look at the enhancing banking Service Efficiency through manpower Development and training in Unity Bank Plc. This research intends to cover the Human resource Department, Manpower development and training department of the organisation understudy with specific reference to Unity Bank Plc Independence way, Magadishu Layout main branch, Kaduna central area.
1.5 Research Question
The following research questions have been formulated to guide the study.
- Is there any relationship between manpower planning and human resource development?
- Will effective manpower planning and development improve services of Unity Bank?
- Does a good practice exist in Manpower training and development in Unity Bank?
- Does Unity Bank actually plan for training and development of their staff?
1.5 Significant Of The Study
The significant of the study is to help imbibe the spirit of training and development in both the private and public organization as an effective to human resources tools to enhance efficiency and productivity in the attainment of aims and objectives of such organizations. It will help the personnel department to prepare its employee for present and future job situations.
1.6 Limitation
There is no research carried out without problems. Therefore the researchers encountered some problems in the course of this research which are as follows:
- Insufficient resource material on this topic posed as challenge at the course of carrying out this project work as no much relevant work is been done on this topic previously
- Time limit set for the completion of this project work is too short as both academic work and examination are been carried out concurrently.
- Respondents are very reluctant in giving useful information regards to questionnaire distributed
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
Enhancing Banking Service Efficiency Through Manpower Development in the Banking Sector (A Study of Unity Bank in Kaduna Central Area, Kaduna) can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
![]() | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Enhancing Banking Service Efficiency Through Manpower Development in the Banking Sector" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Enhancing Banking Service Efficiency Through Manpower Development in the Banking Sector" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Is the topic “Secretarial Profession and Public Perception” recommended for Office Technology and Management (OTM) Project?
Yes it is highly recommended — Secretarial profession is absolutely essential and contributes immensely to humanity. The aim of the study is to investigate the Secretarial Profession and Public Perception. In achieving this aim, the following specific objectives were set out to find out the kind of relationship that exists between the secretaries and their bosses as well as the public, know whether the secretaries actually meet up with the required roles and qualities, for the secretaries to detect and correct their areas of deficiency, if any, in the performance of their duties keep the society aware of the secretaries’ responsibilities as well to acquaint the readers with the qualification required for the profession, and for the executives to know the importance of both female and …
Can the material for “The Impact of Debt Burden on Economic Growth on Nigeria” be used as a guide for Economics Project?
Yes it can be used — The study was carried out to examine the Impact of Debt Burden on Economic Growth of Nigeria from 2012 to 2019. In achieving this aim, the following specific objectives were laid out to investigate the factors instigating the accumulation of debt on Economic Growth of Nigeria, evaluate the significance of external debt as against domestic debt and evaluate the significance of external debt as against domestic debt in the area under study. The motivation that led to the implementation of the research work is that the issue of external debt burden in Nigeria has become an immense status bestriding the main stream of international economy, and politics. Foreign aids are no longer used as instrument of assistance but as a …
Can the material for “Design and Implementation of Enhanced Student Result Generation System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — Problems such as results delay, errors and human mistakes encountered with results management system in some academic environment are complex and worrisome. This fuelled the need for this project which has favorable addressed some of this problems. This research work gave birth to a three tier web based application developed to provide relief to some of the problems associated with result computations such as its susceptibility to human error and time consuming nature. This system has proven to be efficient, accurate and has being able to address these challenges encountered during result computation. It has also addressed, solved, greatly reduced error percentage and enhanced the delivery time of result. …
Can the material for “Impact of POS in Reducing Unemployment Rate in Nigeria” be used as a guide for Entrepreneurship Project?
Yes it can be used — Point of sale (POS) refers to the place where a customer executes the payment for goods or services and where sales taxes may become payable. The study was carried out to examine the Impact of POS in Reducing Unemployment Rate in Nigeria using Offa, Kwara State as a case study. In achieving this aim, the following specific objectives were laid out to assess the impact of POS business on unemployment, know if POS is being used by small business and determine if POS business decreased unemployment in the area under study. Investigation revealed that the consequences of Nigeria's high unemployment rate cannot be overstated. Though there is no accurate estimate of the unemployment rate, the reality of its magnitude is …
Can the material for “Quality Assessment of Soybean Ogiri Produced with Melon Seed Ogiri Inoculum” be used as a guide for Food Science and Technology (FT) Project?
Yes it can be used — This study examines the Quality of “Ogiri” produced from Soybean inoculated with fermented melon seed isolate. The result for the proximate analysis showed that the Fat Content is 5.50%, Moisture Content is 40.09%, Ash Content is 1.30%, Crude Fibre is 3.00%, Protein is 27.56% and Carbohydrate is 22.55%. …
Can the material for “The Effect of Workers Behaviour on the Productivity of Female Executives in Organization” be used as a guide for Business Administration and Management (BAM) Project?
Yes it can be used — This research work studies the nature of workers behavior on the productivity of female executive in an organization. The research work went a long way to investigate the workers behavior on the productivity of female executives in an organization. The analysis was carried out and the chi-square statistical tool was used to test the hypothesis. Funding shows that education whether formal or informal is absolutely important. In conclusion, the result of this research work shows that the nature of workers behaviour on the productivity of female executive does not determine the leadership style adopted by the executives. …
Can this topic “Survey of Preservation and Conservation of Local History Collections in Nigeria” be used for Library and Information Science (LIS) Project?
Yes it can be utilized for research — This research study aims at identifying the presentation and conservation of Local history collections in Nigeria, a case study of National War Museum, Umuahia, Abia State. In the process of carry out this research, the researcher identifies the problems/constrain, methods/techniques adopted, the classes of artifacts kept and also proffer solutions to the effective procedures for preservation and of local history collection in a museum under study. in the study, the researcher observed among numerous variables that fumigation gives the best method of preserving the artifacts. In line with fumigation, the establishment also place priority attention by using air conditioner to control weather condition and which in its true senses brought about prolonging the life-span of artifacts. Based on the findings and available …
Can the material for “The Impact of Cash Flow Risk Management in the Insurance Industry” be used as a guide for Insurance Project?
Yes it can be used — The study was carried out to examine the Impact of Cash Flow Risk Management in the Insurance Industry. Investigation revealed that most insurance businesses encounter cash flow risk management problem at one time or another. Furthermore, cash flow problems can be serious and threaten your ability to stay in business if not well analyzed. Insurance companies are more at cash flow risk due to the nature of their business. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 133 (one hundred and thirty three) respondents were selected for this study to represent the entire population of the study. For null hypotheses were formulated and …
Is the topic “Design and Implementation of Voice Aided ATM System” recommended for Computer Science (CS) Project?
Yes it is highly recommended — The aim of this project is to Design and Implement a Voice Aided ATM System of Nigeria banks that will help them check Balance, change their default PIN, and recharge their mobile phone and Withdraw cash with the following objectives to; design a robust and friendly user interface voice aided ATM system that is easy to use by blind customer with little assistant from bank staff, provide better banking options to blind customer, provide solution alternatives to the operations inherent in the existing system, review existing literature on voice aided ATM system, examine the relevant of adopting a voice aided ATM system, and offer useful recommendations on how to improve on existing ATM systems. The motivation that prompts the execution …
Can this topic “Design and Construction of Laser Based Intruder Alarm System” be used for Electrical / Electronics Engineering (EE) Project?
Yes it can be utilized for research — Laser beam in light operated project works are mostly used as means of putting things ‘ON’ remotely or used as trap which when obstructed results in a switching into action another operation. The study was conducted to design and construct a laser based intruder alarm system. In achieving this aim, the following specific objectives were set out to develop a laser gun using a GA as diode to generate continuous laser beam for sensing by a detector, develop a receiving circuit based on LDR (light dependent resistor) to detect the laser beam, develop a switching circuit to switch into action a specified load, design a 555 timer based alarm system, and realize a suitable power supply system unit for the …