ENHANCING BANKING SERVICE EFFICIENCY THROUGH MANPOWER DEVELOPMENT IN THE BANKING SECTOR

ABSTRACT

Efficient service delivery in the banking industry as in deed in every aspect of public service is a function of qualified and well trained personnel. This research project studies the relationship between the quality of service delivery and the training received through the manpower development scheme of Unity Bank, Kaduna branch. The study covers five chapters. The problem of the study is to determine the adequacy of the bank’s manpower development in relation to the need of its staff. Survey research design was adopted for the study. 30 people was chosen as sample size out of the 530 population using simple random sampling techniques. Relevant research questions were formulated and used for gathering of data with its qualitative instrument questionnaire. The survey to the research question have produce a number interested findings. One of the important findings shows that there is a strong relationship between service efficiency and manpower development in Unity bank. The study conclusively discovered that despite the need to achieve competitive advantage through an efficient service delivery Nigeria banking industry especially Unity bank’s manpower development scheme is inadequate in meeting the need for an efficient and professionally sound banking personnel. It is thus recommended that the bank should encourage its staff to pursue other relevant professional course outside the one received in their training schools.

CHAPTER ONE

Introduction

1.1 Background Of The Study

Training and development has become an increasing and necessary tool of personnel and human resources management in any organization. The growth of an organization is likely to be limited more by the quality and number of its personnel than any other factors.

Because of the changing nature of business environment due to modern technology, organizations have to adopt themselves in order to survive and grow up. To achieve this, the need for effective training and development ought to be seriously emphasized, which will create an impactation of new skills, knowledge etc. to an individual, collective workers that will lead to enhancing productivity in an organization (Bala 1996). is of the view that Nigerians are not yet in effective control of the private sector of the economy because of neglect of staff training and development programmes by business organization. To this effect, there is need for training and development for staff to enhance efficiency and productivity. When there is training and development in an organization, it help the organization toward attainment of aims and objectives of the organisation.

Training has been defined by (Onasanya 1999, pg 104) as the systematic development of knowledge, skill, attitude and behavioural pattern required by an individual in order to perform adequately in a given task or job.

Development on the other hand is the broader scope of improvement, growth in abilities, attitude and personal traits. Once is properly trained it will affect on efficiency, morals and it reduce labour turnover and also give one a better knowledge, increase loyalty and environment for the achievement of the pre − set goals.

Furthermore, Novit (2001, pg 26) said training is often thought of as something which occurs in a class room or in an on the job encountered between someone who is teaching and someone who is being thought.

Training and development are very important to any organization that undergoes it and when it is correctly done, it will bring the following benefits to the organization and individuals.

It can remove performance deficiencies of an employee, which lead to better performance of the employee, and of course the organization will be more effective.
Training and Development provide for succession. Personnel who are given adequate training and development can easily replace an employee that has been transferred, promoted or discharged.
It promotes industrial relations. A well training work team is more likely to respond positively to industrial system and discipline.

1.2 Statement Of The Problems

The cruel nature of management organization in Nigeria have over the years reflected on their emphasis on high profitability without due consideration of the training and development of the employee that will make this possible. This is readily noticed in the Nigeria banking industry where the employees’ private lives are jeopardized in the course of trying to meet the high demands and targets of the management. Young graduates who are ignorant of what is happening in the banking industry often fall into this trap, and the economy is not helping matters in any way. It’s high time this problem is visited and a lasting solution provided for it in the interest of the nation and the corporate bodies.

1.3 Objective Of The Study

The problem facing training and development in enhancing productivity in an organization has been something of great concern.

This research intends to: −

To examine the relationship between manpower planning and human resource development
To investigate the impact of manpower planning and development on Unity Bank services
To appraise manpower training and development practice of Unity Bank
To examine the manpower planning of Unity Bank.

1.4 Scope Of The Study

The study intends to look at the enhancing banking Service Efficiency through manpower Development and training in Unity Bank Plc. This research intends to cover the Human resource Department, Manpower development and training department of the organisation understudy with specific reference to Unity Bank Plc Independence way, Magadishu Layout main branch, Kaduna central area.

1.5 Research Question

The following research questions have been formulated to guide the study.

Is there any relationship between manpower planning and human resource development?
Will effective manpower planning and development improve services of Unity Bank?
Does a good practice exist in Manpower training and development in Unity Bank?
Does Unity Bank actually plan for training and development of their staff?

1.5 Significant Of The Study

The significant of the study is to help imbibe the spirit of training and development in both the private and public organization as an effective to human resources tools to enhance efficiency and productivity in the attainment of aims and objectives of such organizations. It will help the personnel department to prepare its employee for present and future job situations.

1.6 Limitation

There is no research carried out without problems. Therefore the researchers encountered some problems in the course of this research which are as follows:

Insufficient resource material on this topic posed as challenge at the course of carrying out this project work as no much relevant work is been done on this topic previously
Time limit set for the completion of this project work is too short as both academic work and examination are been carried out concurrently.
Respondents are very reluctant in giving useful information regards to questionnaire distributed

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …

Procedure for Downloading the PDF (Docx) Material

Enhancing Banking Service Efficiency Through Manpower Development in the Banking Sector (A Study of Unity Bank in Kaduna Central Area, Kaduna) can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.

Seminar Material Cost
₦3,000

Project Material Cost
₦5,000

Request Complete Material

Click here to request the Complete Material via WhatsApp including;

Preliminary Pages,
Chapter 1-5,
References and Appendix.

TABLE OF CONTENTS
PRELIMINARY PAGES

Title page
Approval page
Dedication
Acknowledgement
Table of Contents
Abstract
CHAPTER ONE
INTRODUCTION
1.1 Background …
⋮
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction
2.2 Conceptual Review
2.3 Theoretical Framework
⋮
2.4 Empirical Studies
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Population of Study
3.4 Sampling and Sampling Technique
3.5 Validation of Research Instrument
3.6 Method of Data Collection
3.7 Method of Data Analysis
3.8 Questionnaire Administration
3.9 Ethical Consideration
3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
4.1 Introduction
4.2 Presentation and Analysis of Data
4.3 Re-statement of Research Questions
4.4 Test of Hypotheses
4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Introduction
5.2 Summary of Findings
5.3 Conclusion
5.4 Recommendation
5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”

Disclaimer for Complete Material Utilization
The displayed research work titled "Enhancing Banking Service Efficiency Through Manpower Development in the Banking Sector" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.

Frequently Asked Questions (FAQ)

Is the topic “Bio-Metric Authentication of Voters and Voting Process” recommended for Computer Science (CS) Project?

Yes it is highly recommended — The elections that are made by using traditional methods are no longer preferred because of the long period of preparation, fake voting, faulty voting, mistakes made in counting the votes, long period of counting and high cost of voting process. In order to avoid these disadvantages affecting directly the economy and policy of the country, it is obligatory to carry the available voting system to an electronic system. Reacting to allegations of widespread voter impersonation (or “election rigging”, as commonly referred to in Nigeria) the Independent National Electoral Commission (INEC) attempted to conduct audits in several constituencies to determine the extent of multiple voting and voter impersonation. This should have been possible by comparing the fingerprints in the voters’ rolls …

Can the material for “Appraisal of Tax System in Abakaliki Ebonyi State” be used as a guide for Accountancy / Accounting Project?

Yes it can be used — Tax is an amount paid on account of the fact that the tax payer has income of a minimum amount for certain tangible and intangible economic activities which have been chosen for taxation. The study was carried out to appraise the Tax System in Abakaliki, Ebonyi State. In achieving this aim, the following specific objectives were laid out to determine and identify the impact of tax on improving government revenue and highlight the need for tax in Nigeria. Investigation revealed that taxation being a major source of revenue to the government of the notion has to be adequately managed. In addition, taxation is regarded as an economic factor amongst others determining the tempo of investment and other economic activities. These …

Can this topic “Students’ Perception of the Classroom Learning Environment in Biology Education” be used for Environmental Education Project?

Yes it can be utilized for research — Beginning from the initial use of classroom environment, the field of learning environment has undergone remarkable development and growth. Learning environment has been used as a source of dependent and independent variables in a rich variety of research applications spanning many countries. This research has made available a variety of economical, valid and widely-applicable instruments for assessing students’ perceptions of their classroom learning environment. In Oke- Afa high school Ejigbo Lagos, the study investigated factors influencing elective science students’ perception of theirBiology classroom environment in low and high academic achieving senior secondary schoolsin Nigeria. Data were obtained using the Biology Classroom Environment Questionnaire (BCEQ). This was after the senior secondary schools that offer elective scienceprogram had been categorized into low and …

Can the material for “The Role of Acquisition in the Second Language Learning” be used as a guide for English Education Project?

Yes it can be used — Second-language acquisition plays an enormous role in a person’s holistic development. The study was carried out to examine the Role of Acquisition in the Second Language Learning. In achieving this aim, the following specific objectives were laid out to ascertain the effect of shortage of specialist teachers on the teaching of English language as a second language and find out how lack of teaching and learning material has contributed problems in the teaching and learning of English language. Investigation revealed that the standard of English language is rapidly a great problems to the educationist especially specialist teachers of English language. The student find it difficult to the English language as a medium of expression in many social gatherings or in …

Is the topic “Computerized Result Processing and Transcript Generation System” recommended for Computer Science (CS) Project?

Yes it is highly recommended — Result processing can be a continuous process of converting data (scores, grade points credit units etc) into definite meaningful information (statement of result, transcript etc). These results are used to check the performance of each student in various courses. These results when processed manually, lead to many problem such insecurity of result, errors during computation, untidy results after changes must have effected, work load on the exam officer(s) etc. However, computerizing the result processing and transcript generation will reduce these problems to their barest minimum. Providing password can do this, grant access to only authorized user(s). Corrections or changes are effected without making the work untidy. Also, stress on exam officer(s) is reduced. The methodology adopted in this study is …

Is the topic “A History of Indigenous Industries Under Colonial Rule in Daura District, 1903-1960” recommended for History Project?

Yes it is highly recommended — This research is an attempt to reconstruct the History of Indigenous Industries under Colonial Rule in Daura District 1903-1960. To ascertain the effect of colonial rule on indigenous industries. However, prior to colonial administration the indigenous technological advancement especially blacksmiths, leather works, pottery, textile industry, wood carving among others were flourishing professions among the inhabitants of Daura. Nevertheless, during colonial administration the establishment of colonial policies such as taxation, compulsory cash crop production, conscription of bodied able men to forced labour in mining among others affected these industries such that these indigenous industries have faced retarded growth till date not only in Daura but in Nigeria as a whole. …

Is the topic “Transportation Problems in Multi-Campuses in Higher Institution of Learning and Their Possible Solutions” recommended for Business Administration and Management (BAM) Project?

Yes it is highly recommended — The study has the aim of elaborating on some of the causes of transportation problems in multi-campuses in higher institutions of learning and their possible solution. The method of research used to collect information for the study is secondary source, with the help of secondary source, the researcher was able to ascertain some of the causes of transportation’s problem in multi-campuses in higher institutions of learning such as bad road etc and their possible solution. Based on these findings, useful suggestions were equally made on how to solve the problem of transportation in multi-campuses. Some of these suggestions include proper management, re-orientation, abolition of multi-campuses system etc. …

Can the material for “Religious Conflicts in Nigeria: Challenges and Solutions” be used as a guide for Religious Studies Project?

Yes it can be used — The study scrutinizes the Challenges and Solutions of Religious Conflicts in Nigeria. In achieving this aim, the following specific objectives were laid out as follows to: examine the role of church in reducing religious conflicts in the society, examine the dictates of the church as regards sustainable peace and harmony, identify the factors disrupting sustainable peace and harmony of the society and proffer solutions to the issues of religious conflicts in Nigeria. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 80 (eighty) respondents were selected for this study to represent the entire population of the study. For null hypotheses were formulated and tested …

Is the topic “The Relevance of Finance Department in the Public Sector” recommended for Finance Project?

Yes it is highly recommended — The study aims to examine the relevance of finance department in the public sector using a case study of Etsako West Local Government Area. It aims to ascertain whether there is a proper authorization of expenditure in the council and to ascertain if a sound system of internal control is being instituted over council expenditure. The data collected was presented using tables and simple percentage and both the primary and secondary sources of data collection method was used in gathering the data. It was discovered that there is no significant relationship between proper authorizations of expenditure and the council. Finally, it was recommended that the local government authority should endeavor to look into its administrative activities regularly and then prosecute …

Can this topic “An Appraisal of Development Administration” be used for Business Administration and Management (BAM) Project?

Yes it can be utilized for research — This research work focuses on appraisal of development administration in Enugu state challenges and prospects. The research investigated the various methods of development administration used in Enugu state, impact of development administration in Enugu state, challenges of development administration in Enugu state and recommendations on improving development administration in Enugu state. The method of data collection were based on primary and secondary sources. The primary sources include oral interviews and questionnaire while the secondary sources are documentary materials ranging from books, magazines newspapers, journals, articles to internet materials. The available data were analyzed using the simple frequency and percentage tables. The findings showed that political and constitutional environment; federal and local Government character; economic environment of the Nigerian administrator; shortages …