EFFECT OF E-BANKING ON ORGANIZATIONAL PRODUCTIVITY
CHAPTER ONE
Introduction
1.1. Background of the study
Mobile banking is an innovation that has progressively rendered itself in pervasive ways cutting across several financial institutions and other sectors of the economy. During the 21st century mobile banking advanced from providing mere text messaging services to that of pseudo internet banking where customers could not only view their balances and set up multiple types of alerts but also transact activities such as fund transfers, redeem loyalty coupons, deposit cheques via the mobile phone and instruct payroll based transactions(Vaidya 2011).
The world has also become increasingly addicted to doing business in the cyber space, across the internet and World Wide Web. Internet commerce in its own respect has expanded in various innovative forms of money, and based on digital data issued by private market actors, has in one way or another substituted for state sanctioned bank notes and checking accounts as customary means of payments (Cohen 2001).
Technology has greatly advanced playing a major role in improving the standards of service delivery in the financial institution sector. Days are long gone when customers would queue in the banking halls waiting to pay their utility bills, school fees or any other financial transactions. They can now do this at their convenience by using their ATM cards or over the internet from the comfort of their homes. Additionally due to the tremendous growth of the mobile phone industry most financial institutions have ventured into the untapped opportunity and have partnered with mobile phone network providers to offer banking services to their clients. ATM banking is one of the earliest and widely adopted retail e-banking services in Nigeria (Nyangosi et al. 2009).
However according to an annual report by Central Bank of Nigeria its adoption and usage has been surpassed by mobile banking in the last few years (CBK 2008). The suggested reason for this is that many low income earners now have access to mobile phones. A positive aspect of mobile phones is that mobile networks are available in remote areas at a low cost. The poor often have greater familiarity and trust in mobile phone companies than with normal financial institutions.
1.2. Statement of the general problem
A fundamental assumption of most recent research in operations improvement and operations learning has been that technological innovation has a direct bearing on performance improvement (Upton and Kim, 1999). Strategic management in financial institutions demand that they should have effective systems in place to counter unpredictableevents that can sustain their operations while minimizing the risks involved through technological innovations. Only financial institutions that are able to adapt to their changing environment and adopt new ideas and business methods have guaranteed survival. Some of the forces of change which have impacted the performance of financial institutions mainly include technological advancements such as use of mobile phones and the internet.
Since the beginning of e-banking Nigerian financial institutions have witnessed many changes. Customers now have access to fast, efficient and convenient banking services. Most financial institutions in Nigeria are investing large sums on money in information and communication technology (ICT). However while the rapid development of ICT has made some banking tasks more efficient and cheaper, technological advancements have their fair share of problems; for example they take a large share of bank resources, plastic card fraud particularly on lost and stolen cards and counterfeit card fraud. Thus there is a need to manage costs and risks associated with internet banking. It is crucial that internet banking innovations be made through sound analysis of risks and costs associated to avoid harm on banks performance.
Bank performance is directly dependent on efficiency and effectiveness of internet banking and on the other hand tight controls in standards to prevent losses associated with internet banking. In order not to impair on their prosperity, financial institutions need to strike a balance between tight controls and standards in efficiency of internet banking. This is only possible if the effects of internet banking on financial institutions and its customers are well analyzed and understood. Mobile money has emerged as a strong competition to financial institutions in Nigeria. Initially cellular phones were developed to improve communication from the earlier primitive forms of communications such as smoke and drums. Financial institutions introduced ICT as an improvement to the banking channels. This has thus enabled bank customers’ access information relating to their accounts, (Tiwari, Buse and Herstatt, 2007.). In this regard mobile phone service providers have taken mobile money services deeper into the financial sector by offering a range of financial services through their networks.
1.3. Objectives of the study
The following would be the aims and objectives of this study
- To examine the impact of internet banking on organizational productivity.
- To examine the extent to which organizations in Nigeria make use of internet banking.
- To recommend better ways of improving internet banking in Nigeria.
1.4. Research Questions
- What is the impact of internet banking on organizational productivity?
- What is the extent to which organizations in Nigeria make use of internet banking?
1.5. Research hypothesis
Ho: internet banking does not influence organizational productivity
Hi: internet banking influences organizational productivity
1.6. Significance of the study
The study will be crucial to emerging financial institutions as it will provide answers to the factors against the implementation of internet banking in Nigeria, prove of the success and growth associated with the implementation of internet banking and highlight the areas of banking operations that can be enhanced via internet banking. It is equally significant for bank executives and indeed the policy makers of the banks and financial institutions to be aware of internet banking as a product of internet commerce with a view to making strategic decisions. The study is also expected to give an insight on the state of mobile money services as a competition to the commercial banks in Nigeria and the factors that have greatly influenced its growth.
Players in the financial institution sector and telecommunications industry will find the study useful as they can use the findings to strategize on how they can mutually benefit from this development. Finally, our study adds to the existing literature, and is a valuable tool for students, academicians, institutions, corporate managers and individuals who want to learn more about mobile and internet banking.
1.7. Scope and limitations of the study
This study is restricted to the impact of internet banking on organizational productivity.
Limitations of the Study
Financial constraint
Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
Time constraint
The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
Effect of E-Banking on Organizational Productivity can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Effect of E-Banking on Organizational Productivity" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Effect of E-Banking on Organizational Productivity" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Is the topic “Economic Effect of Unemployment in the Nigeria Economy” recommended for Economics Project?
Yes it is highly recommended — Going through the present investigation of problem & prospects of management of unemployment in Nigeria, many finding and results were made in the service and finance oriented organization. The result postulated that prospects of management of unemployment in the Nigerian patterns in the organization which in our act as a motivational factors to high productivity increasing work performance to achieve organization goals and objectives. On the other hand problem associated with prospects of management of unemployment adopted in every organization will identify any motivational problem inherited in that organization. It will further be having big problem which thus intends negative. However effective prospects of management of unemployment is vital in every situation in the organization. …
Can the material for “Mixed Infection Effects of Fusariumoxysporum and the Meloidogyne Incognita on the Growth and Performance of a Resistant and a Susceptible Tomato Plant” be used as a guide for Biology Project?
Yes it can be used — A pot experiment were undertaken to ascertain possible mixed infection effects involving Meloidogyne incognita and Fusarium oxysporum on the growth and performance on a resistant and a susceptible tomato plant. The Baermann method of nematode extraction was also used in getting the nematodes and analysis of raw data was carried out. Results revealed that both treatment (single and mixed) caused reduction in the various growth parameter on the susceptible tomato plant which were significant different as compared to its control. Simultaneous inoculations of both pathogens caused high reduction in the growth parameters but were not significantly different from either of the pathogen alone resulting in an antagonism interaction. On the resistant tomato plant there were no significant different on the number …
Can this topic “Design and Implementation of Window Access Control System” be used for Computer Science (CS) Project?
Yes it can be utilized for research — Window access control refers to a type of access control which the operating system constrains the ability of a subject or initiator to access or generally perform some sort of operation on an object or target. The aim of the study is to design and implement a Window Access Control System. In achieving this aim, the following specific objectives were laid out as follows to develop an application software that will provide and to promote the level of security measure in an organization and in individual household and Protect the computer from been access in such a way that intruders are not given a bit chance to introduce themselves to the computer system. The motivation that led to the implementation …
Can the material for “Bacteria Associated with Urinary Tract Infection in Pregnant Women and Their Antibiotic Susceptibility” be used as a guide for Microbiology Project?
Yes it can be used — Urinary Tract Infection is the microbial invasion and subsequent multiplication in any parts of the urinary tract. The study was carried out to determine the Bacteria Associated with Urinary Tract Infection in Pregnant Women and their Antibiotic Susceptibility. Investigation revealed that the prevalence of UTI among pregnant women has been reported to be high regardless of the women’s age, parity and gestational age and E. coli is suspected to be the commonest isolated organism with multi resistance toward different antibiotics. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection …
Can the material for “The Impact of the Government Policies in Regulating the Activities of Insurance Companies in Nigeria” be used as a guide for Insurance Project?
Yes it can be used — The purpose of this research is concerned on the impact of the government policies in regulating the activities of insurance companies operating in Nigeria. The government responsibility to supervise, regulate and control the activities of insurance companies and intermediaries is to protect the interest of the insuring public and to save them from exploitation by unreliable insurers. Because of the intangible nature of insurance product, the government wants to make sure that those engaged in it must be competent person who will fulfill their promise and pledges when the need arises. Also because of the complexity of insurance business, it is necessary that the government regulate it to protect the policy holders. Also because of violation of public trust that occurs …
Is the topic “Student-Teacher’s Assessment of SIWES Programme” recommended for Education Project?
Yes it is highly recommended — The Students’ Industrial Work Experience Scheme (SIWES) is a planned and supervised training intervention based on stated and specific learning and career objectives. It is geared towards developing the occupational competencies of the participants. It is a programme required to be undertaken by the students of tertiary institutions in Nigeria pursuing courses in “Specialized Engineering, Technical, Business, Applied Sciences and Applied Arts”. It is an accepted skill training programme initiated by the Industrial Training Fund (ITF) to bridge the perceived gap between theory and practice. Hence, it prepares students for work outside the four walls of their institutions with a view to developing a well-skilled and articulated knowledge, to benefit the students and create a self-reliant economy. As good and innovative …
Can this topic “An Assessment of the Entrepreneurship Difficulties Encountered in Embarking on Home and Rural Economics Education” be used for Home Economics and Education Project?
Yes it can be utilized for research — This study attempts to assess the Entrepreneurship Difficulties Encountered in Embarking on Home and Rural Economics Education. The sample was a total of 80 respondents that comprises teachers and entrepreneurs in Home and Rural Economics from Federal Polytechnic, Oko in Anambra State Nigeria. Five research questions were stated and acted as a guide for the study analyzed using simple percentage. The researcher found out the challenges of entrepreneurship in Home and Rural Economics Education. On the basis of these findings, recommendations are made on how students should be equipped with knowledge and skill of Entrepreneurship in Home and Rural Economics Education for better living, being creative and resourceful women. …
Can the material for “The Influence of Home Factors as Correlates of Staff Job Performance” be used as a guide for Education Project?
Yes it can be used — This study examined the influence of home factors on academic staff of University of Lagos job performance. In carrying out the study, five research questions and five null hypotheses were postulated to give direction. The descriptive research design was used for the study. A modified version of instrument used by other researchers was used to assess the respondents’ opinion. Data collected form 50 participants were analyzed using mean and Chi-square statistical tool, while the hypotheses were tested on 0.05 level of significant. The results of the analysis show that there is a significant influence of marital stability, family income, health status of family members and home size on the job performance of University of Lagos academic staff. It is concluded that …
Can the material for “Insurance Industry and Risk Management in Nigeria” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — This research work looked at the insurance industry and risk management in Nigeria (A case study of NICON Insurance Corporation). It is aimed at X-raying the inherent problems associated with the adjustability and adaptability of risk management. The essence of risk management is to evaluate all pure risk exposures, insurable or uninsurable and develop the method for handling them. …
Can this topic “Assessment of the Role of Government Agencies in Public Private Partnership in Housing Delivery in Nigeria” be used for Estate Management (EM) Project?
Yes it can be utilized for research — Nigeria faces a tremendous shortfall in housing provision, especially in its urban areas. Consequently, Public — Private Partnership in housing provision has been adopted as a means of addressing this problem. Several previous studies have focused on the role of government agencies in the government — provider approach to housing, but adequate attention has not been given to the role of government agencies in public — private partnerships in housing. This work attempts to fill this gap in literature by examining the role of government agencies in public — private partnerships in housing. A study of thirteen (13) government agencies in six selected Nigerian cities with more emphasis on the Imo State Housing Corporation was undertaken. The findings indicate that though the …