DIFFICULTIES ENCOUNTERED BY SECRETARIES IN HANDLING MODERN OFFICE EQUIPMENTS
ABSTRACT
This research is aimed at evaluating the Difficulties Encountered By Secretaries in Handling Modern Office Equipments.
It focused on the difficulties in modern office equipments operation, the extent to which the secretary can overcome the problems. Also it looks at the training, skills and knowledge required by secretaries in operating, maintaining, controlling, handling modern office equipment, and also the problem of power supply in operating these equipments.
Based on the result of the analysis, the secretaries find it difficult to operate the modern office equipments due to lack of training, skill acquisition and epileptic power supply. Lack of maintenance technology is also a problem faced by the secretary.
Finally, it looks at the solutions and recommendations to these problems faced by the secretaries.
CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
Hicks (1964) described office as a central place where all vital information to economic growth of any organization are processed. From the above definition, it is understood that office is the place where actions on all the organizational decisions are implemented. The office is also seen as a place where work in relation with the preparation and furnishing of information is done.
It is also defined as a place where all clerical and administration functions are carried out in order to co-ordinate and control the affairs of the whole establishment. Azuka (1991) defined it as a place where management functions such as planning, staffing, controlling and motivating activities are carried out for the achievement of the statutory objective of the organization.
It may be open or close type depending on the pattern and type chosen by the management of the organization. On the other hand, office machines and equipments are those tools used by the management to accomplish those managerial functions vested in an office for effective and efficient performance of the organization.
Denger (1998) stated that the mechanization of office which dates back to twentieth century had since become increasingly the importance of any office activities .He maintained that office machines extended from ordinary office stapling machines to computers.
The office equipments range from office pins to electronic computers. The office tools are used to carry out office function. The above definitions have made it extremely difficult to generalize office machines and equipment. Office machines and equipments generally are labour saving devices used in the office to enhance the efficiency of methods of producing management information. Ahukannah (2002).
From the above definition, it is understood that office machines and mechanization is the process of introducing machines and equipments in order to facilitate the functions of an organization with the sole aim of increasing productivity and discouragement of frauds. It is also aimed at knowing or identifying the importance of the modern office machines and equipments in the performance of the day-to-day activities of an organization.
Ohakwe (2002). Advised that attempt should be made to look at the office. Furthermore, the secretary's works in a dynamic environment packed full with conflicting situations and instructions so much that no two days are exactly the same. The conflicting decisions and instructions crops up all the time demanding or needing prompt attention and decision. Secretary is a vital person in the administrative machinery that working with an out-modeled and un-serviced machines can make the job unattractive and the secretary unproductive and inefficient.
Kanu (2001), the secretary is an important personnel and a public relation expert on the business world; and that the work in an organization can not improve or prosper with the absence of the secretary and her ability to handle modern office equipments. The secretary is the back-bone of any organization, thus, she is also important to the organization because of her ability to remain calm under extra-ordinary conditions of the work pressures and human demand.
This view of the secretary's functions are archaic one in view of the changes that have taken place in her training and her job, but one might ask “is there anything so unique about the secretary and her ability in handling medium office equipments.?” The answer is “Yes”., the secretary besides being an official who is in charge of correspondence or records or confidential personnel should be able to know how to operate the modern office equipments ranging from type-writers to computers. It is hoped that at the end of this study, its will provide or identify the problems facing the secretary in handling modern office equipments.
1.2 Statement of the Problems
Although the main purpose of office automation is to increase office productivity and quality of products, these significant transformation may involve an element of risk to the secretary as well as affecting her performance. The secretary has to be aware and prepared for these. Ahukannah (2000) stated that the cause of one of the problems militating against automation of office, many firms that could use automated systems effectively may not have the resources that match their demands. Inadequate training and skills requirement is another problem associated with automatics.
It is difficult to get and retain the services of qualified operators, office automation functions will work well in environment where electricity supply is constant. Some of these automated machines cannot function in the observe of electricity because power supply in Nigeria is unreliable, generators ought to be provided but the cost is much and not every organization that are willing or desire can afford the amount for it. Consistent use of machine can be monotonous to a worker, shifting initiative and creativity since every duty is routinized and this renders work uninteresting.
Due to availability of various type and models of office machines and equipment in the market, nowadays, one finds sit difficult to make a choice due to it's sophisticated in choosing a suitable machines and equipments. One of the factors in choosing any office equipment is the type of work for which it is needed for. For instance, a printing company that specialized in the production of scientific text-books should prefer a computer has all the required scientific signs or symbols needed for their production.
Elendu (1983) advised that the following factors should be taken into consideration when choosing any office machines. The required work and the manner of accomplishing it whether the employees (other users)
Have a special performance for a particular machine and the cost implication of the equipment.
1.3 Purpose of the Study
The major purpose of this study is to identify the modern equipments and difficulties encountered in handling modern office equipments by secretary. Specifically, the study attempt to:
- Identify the various kinds of office equipment available in the organization.
- Determine the functionality of the equipment.
- Find out if the equipment are adequate.
- Evaluate the extent to which the secretary can operate the equipment.
- Identify the problems which the secretary encounters in the handling of the equipment.
1.4 Research Questions
The research question is:
- What are the various kinds of office equipments?
- What is the functionality of the equipment?
- What is the adequacy of the equipment?
- What are the skills required by secretaries in handling modern office equipment?
- What are the problems encountered by secretaries in handling modern office equipment?
1.5 Significance of the Study
The result of this study will help all student secretaries to identify some problems facing them in handling modern office equipments. It will also explain how important secretaries are in an organization and also that many unique things about secretaries (i.e.) their strong ability to handle modern office equipments.
It is strongly; believe that after going through this study, it will serve as a useful tools as it will be informative and educative to prospective student's secretaries and all practicing secretaries at large.
1.6 Scope of the Study
This study tents to look at the Difficulties encountered by secretaries in handling modern office equipments and also seek for the necessary solution to the problems so far.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
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TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
CHAPTER ONE: Introduction
- 1.1 Background of the study
- 1.2 Statement of the Problem
- 1.3 Purpose of the study
- 1.4 Research Question
- 1.5 Significance of the Study
- 1.6 Scope of the study
CHAPTER TWO: Review of Related Literature
- 2.1 The various kinds of office Equipment
- 2.2 The need for functionality of the Equipment
- 2.3 To ascertain if the equipment are Adequate
- 2.4 The skills required by secretaries in operating the Equipments
- 2.5 Problems encountered by secretaries in handling The Equipments
- 2.6 Summary of literature reviewed
CHAPTER THREE: Research Methodology
- 3.1 Design of the study
- 3.2 Area of the study
- 3.3 Population of the study
- 3.4 Sample and sampling Techniques
- 3.5 Description of Instrument
- 3.6 Method of data collection
- 3.7 Method of data Analysis
CHAPTER FOUR: Presentation and Analysis of Data
- 4.1 Research Question 1
- 4.2 Research Question 2
- 4.3 Research Question 3
- 4.4 Research Question 4
- 4.5 Research Question 5
- 4.6 Discussions of Findings
CHAPTER FIVE: Summary, Conclusion and Recommendation REFERENCES
- 5.1 Summary of Finds
- 5.2 Conclusion
- 5.3 Recommendations
- 5.4 Area of further Research
APPENDIX 1
REFERENCES
APPENDIX 2 Transmitted Letter
APPENDIX 3 QUESTIONNAIRE
Disclaimer for Complete Material Utilization
The displayed research work titled "Difficulties Encountered by Secretaries in Handling Modern Office Equipments" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
CHAPTER ONE: Introduction
- 1.1 Background of the study
- 1.2 Statement of the Problem
- 1.3 Purpose of the study
- 1.4 Research Question
- 1.5 Significance of the Study
- 1.6 Scope of the study
CHAPTER TWO: Review of Related Literature
- 2.1 The various kinds of office Equipment
- 2.2 The need for functionality of the Equipment
- 2.3 To ascertain if the equipment are Adequate
- 2.4 The skills required by secretaries in operating the Equipments
- 2.5 Problems encountered by secretaries in handling The Equipments
- 2.6 Summary of literature reviewed
CHAPTER THREE: Research Methodology
- 3.1 Design of the study
- 3.2 Area of the study
- 3.3 Population of the study
- 3.4 Sample and sampling Techniques
- 3.5 Description of Instrument
- 3.6 Method of data collection
- 3.7 Method of data Analysis
CHAPTER FOUR: Presentation and Analysis of Data
- 4.1 Research Question 1
- 4.2 Research Question 2
- 4.3 Research Question 3
- 4.4 Research Question 4
- 4.5 Research Question 5
- 4.6 Discussions of Findings
CHAPTER FIVE: Summary, Conclusion and Recommendation REFERENCES
- 5.1 Summary of Finds
- 5.2 Conclusion
- 5.3 Recommendations
- 5.4 Area of further Research
APPENDIX 1
REFERENCES
APPENDIX 2 APPENDIX 3
Disclaimer for Complete Material Utilization
The displayed research work titled "Difficulties Encountered by Secretaries in Handling Modern Office Equipments" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
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