DESIGN AND IMPLEMENTATION OF COMPUTERIZED FRONT MANAGEMENT INFORMATION SYSTEM HOTEL
ABSTRACT
This project deals with “Hotel front office management information system” it deal with the system of all the management and information needs of the different section of a hotel. Most time, the hotel I runs into problem of getting necessary information in the sections of registration of guest, guest booking and reservation, check in and check out process of a guest, and other section of the hotel which the accounts and security section.
This study led to the development of “Hotel- Mis package” which will help a long way in reducing the problem encountered by the Entire management and staff of the hotel. The power of the package is also see in the area where time is of great importance. This package will help immensely in eliminating wasted time in the operation of the hotel service there by enhancing effective customer services.
CHAPTER ONE
Introduction
The hotel front office management information system is the control center for the property and workers at the supervisory level and above must be well trained and motivated in order to achieve business objectives of high yield, high occupancy rates and above all top quality service. in hotel front office management hotel general manager are required to meet the challenges of day to day operation while practicing solid future planning and controlling skills.
The technological advantages today’s hotel managers have at their disposal and the challenges of living, training, scheduling and empowering workers to achieve to quality result.
The top quality hotel in Nigeria is owned by government, other smaller hotels owned by individual do not keep to the standard for hotel operations. This because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customer. This result in many of the customers not being satisfied after their stay in these hotel due to poor management and time wasting in the flow of information with and outside the hotel environment. Using zodiac hotel lit examing the effect of computerization of hotel front office management information system in our hotels.
Zodiac hotel ltd is one of the well know hotel in Enugu and it is a private limited company. It is located at 5/7 rangers Avenue, Enugu.
It was established in 1979 by late honorable MR.P.N. Okeke. The administration of zodiac hotel is as follows:
Executive director, board of directors, managing director, head of department/supervisors and staff.
Make up the firm are Admin. Dept., account dept., reception, cash office, business center telephone exchange, restaurant, bar house keeping laundry, gardeners, reception waiters, store dept, driver section, kitchen dept, car hire section and security dept.
1.1 Statement Of Problem
The present system of hotel front office management information system in Nigeria has a lot of problem which are mentioned below.
Speed Of Operation:
Speed of operation is a measure of the time lapse from when a process starts to workers to when it end. Since the present system is manually operated, there is tendency for the workers of checking-in a guest, issuing of receipts checking-out a guest can take the receptionist (front officer) hour to finish.
Accuracy
In term of accuracy, the system is relatively slow and since it is dependent to human effort, so inevitable, it is also prone to human errors and omission. Example the issuing of receipts, most of the time is not accurate. The bills prepared are sometime over charged or undercharge and this can be very embarrassing to both guest and the management. The overcharging or under charging could be due to the receptionist’s carelessness or the inefficiency of the part of the account section.
Document Integrity
This is viewed in the context of the safety, invalidity of the records in the document files used in the report generation. In terms of safety, the nature of the system (manual) makes it vulnerable to left, fire or accidental destruction. This makes the system unsafe as the time needed to replace lost data or files in enormously large
Cost:
This is the greatest problem of the hotel. The hotel tends to loose a lot of money running the hotel manually.
Time:
Going by the present system of operation time is consumed in the handling of operation and management of information in the hotel.
These problem and many other not listed above due limitations, form the basis of this write-up
1.2 Purpose Of Study
This study is designed to help the hotel front office to handle the flow and use of information in the hotel operation effectively. This study also tries to give an in dept looking in the easiest and most effective way for the growth and development of hotel industry in the country.
Finally, the study will help new investors in the hotel industry to make the right decision and steps needed to start up a hotel.
1.3 Aims And Objective Of The Study
The objectives of the study are as follows:
- To provide better service for the various guests either permanent, temporary or causal guest that comes to lodge or stay in the hotel.
- To produce a system where information and output report will be produced much faster, more accurately and more detailed to management and guest of hotel.
- To keep records that are compact, integrated and updated.
1.4 Scope Of The Study
This study is armed at finding out how effective the computerization of a hotel front office management information system will improve the operation of the hotel system in small hotels. However, out of the several departments that makes up the hotel. This research project is restricted to only one section reception (front office) section
1.5 Limitation
The following constraints were faced by the researcher and limited the effort in the developing of a comprehensive package needed in a hotel industry.
1. Time:
This project work has one semester time limit. It would have been desirable for a longer period of time for the development of a package for the hotel
2. Information:
For some security reason, access to some vital information were derived by the management of the zodiac hotel ltd
1.6 Assumption
Due to insufficient information, I assumed the following:
- The records of the information, about the guest has not be computerized.
- The people that are going to use the software computer literate
1.7 Definition Of Terms
1. Guest:
This guest are used in the contest of the work refers to individual, companies or corporate bodies who spends some time in the hotel either as permanent, temporary or casual guest
2. Receipts:
This is a place of paper which contains the description of expenditure and amount paid for a service by the guest and also include is the name and address of guest.
System File
1. Arrival File:
This is master file consisting of the guest name, companies name and address, state, country, nationality, profession etc. which also include the mode of payment to be used by the guest.
2. Menu File:
This is a transaction file used in the new system. It consists of the descriptions of food, the price of the good and the menu code
3. Rest File:
This is also a transaction file that consist information bill, the about restaurant bill, the room price reference number, dates etc.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
Design and Implementation of Computerized Front Management Information System Hotel can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
- 1.0 Introduction
- 1.1 Statement of the Problem
- 1.2 Purpose of the Study
- 1.3 Aims and Objectives
- 1.4 Scope Or Delimitation
- 1.5 Limitation
- 1.6 Assumption
- 1.7 Definition of Terms
- 2.0 Literature Review
- 3.0 Description and Analysis
- 3.1 Fact Finding Method Used
- 3.2 Objective of the Existing System
- 3.3 Input, Process, Output Analysis
- 3.4 Information Flow Diagram
- 3.5 Problems of the Existing System
- 3.6 Justification For The New System
- 4.0 Design of the New System
- 4.1 Output Specification and Design
- 4.2 Input Specification and Design
- 4.3 File Design
- 4.4 System Flow Chart
- 4.5 Procedure Chart
- 4.6 System Requirement
- 5.0 Implementation
- 5.1 Program Design
- 5.2 Program Flowchart
- 5.3 Source Program
- 5.4 Test Run
- 6.0 Documentation
- 7.0 Recommendation
- 7.1 Conclusion
REFERENCES
Disclaimer for Complete Material Utilization
The displayed research work titled "Design and Implementation of Computerized Front Management Information System Hotel" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
- 1.0 Introduction
- 1.1 Statement of the Problem
- 1.2 Purpose of the Study
- 1.3 Aims and Objectives
- 1.4 Scope Or Delimitation
- 1.5 Limitation
- 1.6 Assumption
- 1.7 Definition of Terms
- 2.0 Literature Review
- 3.0 Description and Analysis
- 3.1 Fact Finding Method Used
- 3.2 Objective of the Existing System
- 3.3 Input, Process, Output Analysis
- 3.4 Information Flow Diagram
- 3.5 Problems of the Existing System
- 3.6 Justification For The New System
- 4.0 Design of the New System
- 4.1 Output Specification and Design
- 4.2 Input Specification and Design
- 4.3 File Design
- 4.4 System Flow Chart
- 4.5 Procedure Chart
- 4.6 System Requirement
- 5.0 Implementation
- 5.1 Program Design
- 5.2 Program Flowchart
- 5.3 Source Program
- 5.4 Test Run
- 6.0 Documentation
- 7.0 Recommendation
- 7.1 Conclusion
REFERENCES
Disclaimer for Complete Material Utilization
The displayed research work titled "Design and Implementation of Computerized Front Management Information System Hotel" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Is the topic “Impact of Management by Objective on Organizational Performance” recommended for Human Resource Management (HRM) Project?
Yes it is highly recommended — The research progress a detail analysis of the concept of management by objective and portrays its impacts an organization performance. It elucidates the structure of management by objective through the systematic and organized approach that allows management to focus on achievable goals and attain best possible results from available resources. It provides detail analysis of organization performance measures as the overall central focus of management by objective. In-view of analyzing a practical perspective, a case study is conducted using the United Bank for Africa Plc …
Can the material for “Design and Implementation of Orientation Camp Information System” be used as a guide for Computer Science (CS) Project?
Yes it can be used — This Project Design and Implementation of Orientation Camp Information System (A Case Study of NYSC Orientation Camp Akwa Ibom) was designed to eliminate the problems associated with manual handling of information at the Orientation Camp such as: data redundancy, time wastage etc. Enrolling students into the orientation camp is a very difficult, critical, and important process. Managing all formalities is a very complex and sophisticated process. In the old, conventional method, i.e. The manual registration system, communication between different parties working within the camp is very difficult. Lack of technologies used in orientation activities obstructs dealing with it in a modern and simplified way. The main outcome is to computerize everything related to the orientation camp exercise. To do so, …
Is the topic “Influence of Supervision on Teachers Effectiveness Among Private Schools” recommended for Education Project?
Yes it is highly recommended — The focus of this research was to look at the relationship between supervision and teachers effectiveness in some selected private secondary schools in Alimosho Education District in Lagos State. Sixteen Private Secondary Schools were used out of one hundred and sixteen schools, four research hypotheses focusing on supervision and teacher’s effectiveness, supervision and teachers effectiveness on students learning performance, supervision and learning performance of students in school were posed. One hundred and sixty (160) teachers drawn randomly from the sixteen secondary schools representing more than ten percent (10%) of set were sampled. The instrument used in the study is questionnaire designed by the researcher and validated by the researcher’s supervisor. The researcher went to the school involved and administered the questionnaire …
Can the material for “The Impact of Monetary and Fiscal Policies on the Performance of Commercial banks” be used as a guide for Business Administration and Management (BAM) Project?
Yes it can be used — This project work is focused on the impact of monetary and fiscal policies on the performance of commercial banks, First Bank of Nigeria Plc Abuja was the case study, in carrying out this study, the instruments employed in obtaining the data used for the study was the questionnaire, a total of 50 questionnaires were issued out which 45 were returned fully and completed and 5 were declared void. These questionnaire responses were analyzed using percentages and chi-square. The hypothesis formed in chapter one was tested using 5% confidence with chi-square. The question used to test the hypothesis is question 9 of the research for hypothesis. The null hypothesis was accepted for the hypothesis. The summary of the finding revealed that, …
Can the material for “The Nexus Between Modern Management Techniques and Employees Performance in the Public Sector” be used as a guide for Public Administration (PA) Project?
Yes it can be used — This study explored nexus between modern management techniques and employees performance in the public sector having the Nigerian Port Authority (NPA) as its case study. The study adopted descriptive research design. A total number of 93 copies of questionnaire were administered to the respondents during the study while 90 copies were properly filled and returned for the analysis. Data analysis was undertaken at five percent (5%) level of significance. Spearman’s Rank Correlation test wasused to test all the stated hypotheses in order to determine the relationship between the dependents and independents variables in each hypothesis. The findings of the study showed empirically that performance appraisal technique enhances employee performance in the public sector, that periodic assessment is significantly related to …
Can the material for “The Audit Expectation Gap in Nigeria” be used as a guide for Accountancy / Accounting Project?
Yes it can be used — The aim of this study is to examine the impact of audit expectation gap on the accounting profession and how the gap can be bridged. Four hypotheses were formulated and tested in the course of this study. A survey design approach was adopted for the study. The Chi square were used to test the hypotheses of the study. Consequent upon the findings, the following recommendations, among others, were made: Introduction of new standards. Rotation of auditors to improve auditors’ independence. …
Can the material for “Planning and Implementation of Computerized Election using an Electronic Voting System” be used as a guide for Political Science Project?
Yes it can be used — Computerized E-voting refers to the option of using electronic means to vote in referendums and elections. E-Voting is an election system that allows a voter to record his or her secure and secret ballot electronically. The inefficiency of voting process in Nigeria has resulted in a lot of problems. These problems have continued to obstruct the peace of democracy in Nigeria because the choice of a capable candidate is not encouraged by the current system. The aim of the study is to plan and Implement a Computerized Election using an Electronic Voting System in Nigeria. In achieving this aim, the following specific objectives were set out to design and develop a software platforms for voter registration, election voting, real-time election …
Is the topic “Acting and Spirituality” recommended for Theatre Arts Project?
Yes it is highly recommended — Obaluaiye is the orisha of healing in all its aspects, of the land, of respect for the elderly and protector of health. He is called whenever necessary to prevent infirmity. The aim of the study is to examine the acting and spirituality of Obaluaye Performance. In achieving this aim, the following objectives were set out to; examine the gender stratification of Ritual Obaluaye Performance, investigate the acting and spirituality in the religious context, examine the traditional dance of yoruba cultural dance performance, and examine the performance of Obaluaiye, The research methodology of this work is based on analysis of data and interviews which are gathered and showing relevant places of pictures taken during the festival of relevant places and people. …
Can the material for “Impact of Traffic Congestion on Workers’ Productivity” be used as a guide for Business Administration and Management (BAM) Project?
Yes it can be used — Traffic congestion is a serious problem worldwide, particularly in West Africa, including Nigeria. The problem seems to affect workers in many ways, but especially for productivity within the organization. However, there is very little information on the impact of traffic congestion on worker productivity, mainly in the cities of Nigeria. It is a void that this thesis aims to fill. Data collection for this study was carried out through questionnaires and interviews, questionnaires to 60 respondents, while interviews were administered to three department heads. Respondents were sampled using simple random sampling techniques for those who answered the questionnaire and a sampling technique led by respondents. The study showed that there was a negative statistical relationship between the time spent in traffic …
Can the material for “The Effects of ICT Adoption in the Leisure and Hospitality Sector” be used as a guide for Tourism and Hospitality Management Project?
Yes it can be used — This study was carried out to investigate the Effects of ICT Adoption in the Leisure and Hospitality Sector. This research work was limited to the utilization and impact of ICT in Larrydame Hotel Ilesha in Osun State. Under the primary data, a total of 50 questionnaires drawn and administered to 20 staff and 30 guests in Larrydame Hotel Ilesha in Osun State. The secondary data were drawn from existing literatures. The stratified random sampling technique was used in sampling twenty members of staff and thirty guests before the final sample was selected. The research instruments used in the collection of the data were two structured questionnaires. One questionnaire was for the members of staff and the other for the guest …