CONFLICT RESOLUTION AS A TOOL FOR EFFECTIVE MANAGEMENT
CHAPTER ONE
Introduction
1.1 Background of the Study
Conflict is inevitable in every society as well as organization. It occurs within groups individuals, organization, government and even among family members. Conflict between groups or organization. Potentially improves team dynamism (Mary Ann 2000). Conflict management skills is necessary for management of conflict in any organization. For any organization to be effective and efficient performing of its activities. Here is the need for mutual co-existence and understanding among members of the organization. However, conflict within an organization can emerged as a result of individuals difference, ambitions or from villainy between sub-groups or factions (Dennis, 2006).
Conflict is generated from emotions and frustration and has a detrimental impact on group or organizational outcomes i.e. information processing ability. Cognitive function of group members, attribution of group members behavior group loyalty. Work group commitment intent to stay in the present organization and job satisfaction (Jameson 2007).
Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, value and interests between people working together. Conflict takes many forms in organization there is the inevitable clash between formal authority and power and those individual and group. Affected most organizational conflict are as a result of agitation by workers unions for improve condition of service and other welfare packages. In the recent past organize labour, government and owners of enterprise have been constraint with the problem of industrial conflict, hence conflict resolution as activities of industrial relation become very necessary following the disagreement between workers and management repetition (employer and employee) on the matter pertaining to either policy formulation on the welfare of workers in an organization or workers participation in decision making process on matters that boarders on their interest and welfare.
Jornab (2007), urges that agitation by worker unions for improved condition of service and other welfare package are almost always not in consonance with the interest and expectation of employers the very foundation of industrial conflicts.
Hence, the need to examine conflict resolution as a tool for effective management in SSABML very imperative.
1.2 Statement of Problem
Productivity in most organization have comparatively taken a nosedive sequence to frequent industrial conflict, the frequent agitation by workers for improved working condition and other workers interest and right. Hence optimal productivity has been hampered because of frequent industrial conflict as such many organizations has restored to different means of resolving such conflict because of its intended negative consequences such as down toll, which will affect sales, production decline, patronage and profit margin.
1.3 Objective of the Study
The objective of the study are as follows:
- To identify the causes of conflict in SSABML
- To examine the relevance of effective conflict management in SSABML
- To examine the criteria for effective conflict resolution in SSABML
- To proper possible solution to conflict in SSABML
1.4 Significance of the Study
The study will be beneficial to corporate organization especially SSABML as they utilize the finding in policy formulation regarding conflict management in their organization. The study will add to existing knowledge on conflict resolution and would be useful reference materials to individuals, students as well as scholars who may wish to undertake a similar research.
Most importantly, the study will go a long way in putting an end to unnecessary unrest in the corporate and will enhance productivity, peaceful co-existence between management and employee which will have positive impact on sales, profit, management and maximum enhancement of labour.
The research will also serves as a reference point to further research work.
1.5 Research Questions
The research questions that will guide the study are:
- What are the causes of conflict in SSABML?
- What is the relevance of effective conflict management in SSABML?
- What are the criteria for effective conflict resolution in SSABML?
- What are the positive solution to the problem of conflict in SSABML?
1.6 Scope of the Study
The study cover the examination of conflict resolution as a tool for effective management in SSABML. To this end the study will identify the criteria for effective conflict resolution as well as the relevance of effective management system in SSABML. The study will equally identify the causes of conflict in SSABML and would proffers solution to such problems.
1.7 Limitation of the Study
For the fact that this study is restricted to Sona System Association Business Management Limited (SSABML) it is not certain if the same result would be obtained if the survey is done on a different area for the fact that the questionnaire as well as the survey design are used as the instrument and the research design respectfully. Its is not certain if other kind of instruments as well as research design could yield the same result.
Other limitations arise from the uncooperative attitude of respondents as well as their non-challant attitude. This affected the validity of their response. As such incoming students as well as individual who may wish to conduct a further research should take this into cognizance.
1.8 Historical Background of the Case Study
Sona System Association Business Management (SSABML) was established in Nigeria in 1977. It first started with it first Plant in Kaduna located in Kuddenda Industrial Layout, Kaduna.
The company kick-up with franchise from Hamburg Breweries in Germany Market of Kronerburg and Sergenbre to produce Kronernburg, Serzenbre, other franchise were obtained from Malinnger Breweries in U.S.A to produce legent extra smooth and Amstel Malt.
Sona System Association Business Management Limited Kaduna (SSABML) has distribution outlet across all states in Nigeria Selling Beer and Malt Drinks to its customers.
1.9 Definition of Terms
1. Conflict:
This is a process in which one party perceive that it interest is being opposed or negatively affected by another party.
2. Management:
Management is the act of getting things done through people.
3. Conflict Management:
Is a communication process in an organization that a solution when conflict arise
4. Organization:
This is a framework for getting things done.
5. Strike:
This is temporary withdrawal or withholding of labour power with the hope of raising its price by improving the payment of wages and other condition of employment.
6. Lockout:
This refers to management refusal to allow employees to work.
7. Trade Union:
This is a combination of workers or employers association form for the main purpose of regulating the terms and conditions of employment of workers.
8. Production:
This is the process of transforming resources such as raw materials, labour and capital goods into finished product and services.
9. SSABML:
This is an acronym for Sona System Association Business Management Limited.
CHAPTER TWO
2.0 Literature Review
2.1 Introduction
The review of relevant literature is the main topic of this chapter. A literature review covers theoretical and methodological contributions to a certain issue in addition to the state of knowledge at the time of writing. It provides information about the state of the art in relation to the subject you are writing about. It examines the body of work on the chosen subject. The literature evaluation in this study comprises the …
Procedure for Downloading the PDF (Docx) Material
Conflict Resolution as a Tool for Effective Management can be downloaded by requesting the full set of materials at the project or seminar cost. The document will be sent via Microsoft Word (MS-Word) format via WhatsApp (e-mail) following payment confirmation.
| Seminar Material Cost ₦3,000 | Project Material Cost ₦5,000 |
Request Complete Material
 | Click here to request the Complete Material via WhatsApp including;
|
TABLE OF CONTENTSPRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Conflict Resolution as a Tool for Effective Management" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
PRELIMINARY PAGES
- Title page
- Approval page
- Dedication
- Acknowledgement
- Table of Contents
- Abstract
INTRODUCTION
- 1.1 Background …
- ⋮
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
Disclaimer for Complete Material Utilization
The displayed research work titled "Conflict Resolution as a Tool for Effective Management" is stated as a research guideline towards accomplishing your assigned project / seminar research work. All the research materials on this website are ONLY for research purposes and should be used as a guideline in developing your research work. For no reason should you copy word for word as projectlist.com.ng will not be liable for any who copied the material. By ordering the complete research guideline, it signifies that you've accepted our terms of service.
Frequently Asked Questions (FAQ)
Can the material for “Effect of Rapid Population Growth on the Economy” be used as a guide for Economics Project?
Yes it can be used — The study was carried out to survey the effects of population in Ondo State a case study of Okitipupa Central. The sample consists of 26 area in Okitipupa Central. A questionnaire was constructed based on the crave for the percentage of increase yearly. The effect of grow on Nigeria economy in particular, Okitipupa central the percentage of parents that have more than four children, if a family planning centre can be built to reduce the population growth, the enlightenment, government intervention to the increase growth as well as the peoples move or reaction to the increasing population. The major findings include; the population of Okitipupa Local Government Area. The percentage of parent having four children is low family planning centre can …
Can the material for “The Importance of Working Capital Management in Manufacturing Company” be used as a guide for Business Administration and Management (BAM) Project?
Yes it can be used — This study is an attempt to critically examine the reliance of working capital in manufacturing organization and to highlight its various effects. The reason for embarking on this research is therefore to probe into the problem areas, objectives etc as well as making the necessary suggestions. However, the research work is divided into five chapters. The first chapter deals with the general introduction of the subject maters. The chapter two contain interaction related to the topic from which contains assumptions was made to formulate hypothesis. The chapter three deals with the research methodology, research design, selection of the data collection method and conduct of field work. The chapter four deals with the analysis and interpretation of hypothesis in all, some hypothesis were formulated duly …
Can the material for “The Impact of Industrialization on Nigeria’s Economic Development” be used as a guide for Economics Project?
Yes it can be used — The industrial sector remains a strong sector of any economy, be it developed or developing. The developed countries are noted for their high industrial performance. The effect of the industrial activities on the economy of underdeveloped or developing nation si still under contention. It’s a fact that the economy will not grow without its industrial activities. These activities include: agriculture, manufacturing, mining and mineral processing and export opportunities for manufacturers. This study specifically analyze the impact of industrialization to economic development. It postulate that inspite of the effort of Nigerian government, Nigeria still show a stunted growth because of some constraints. In order to redress these problems, it was suggested that government should ensure policy consistency by allowing fiscal and monetary …
Can the material for “The Role of Consumer Co-operative in Economic Development” be used as a guide for Cooperative Economics and Management (CEM) Project?
Yes it can be used — The study was carried out to find out the numerous roles, which consumer co-operative societies play towards the economic development of Nkwere local government area. In achieving this aim, the following specific objectives were laid out to observe if the members of consumer co-operative societies farewell in the society as a result of the movement and critically examine the impact which consumer co-operative societies play in promoting the economic growth and development of Imo State. Total population of 100 was chosen and sample size of 80 was selected. A survey research was used for this study, research questions were distributed and some were used. The questionnaire were analyzed and converted to percentages. Based on the data collected, some deductions were …
Is the topic “Knowledge of Risk Factors for Diabetes Among Students of Imo State University” recommended for Public Health Project?
Yes it is highly recommended — The study was carried out to examine the Knowledge of Risk Factors for Diabetes among Students of Imo State University. In achieving this aim, the following specific objectives were laid out to investigate the causes of diabetes among Students and investigate the role of health practitioners in reducing the adverse effect of diabetes among Students of Imo State University. Investigation revealed that the prevalence of diabetes and its complications are major public health issues globally, regionally and locally. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection while secondary …
Can the material for “Determinants of Audit Fees in Nigeria; An Empirical Analysis” be used as a guide for Accountancy / Accounting Project?
Yes it can be used — This study examines the determinant of audit fee behavior in Nigeria. Thus, the study is delimited to the banking industry in Nigeria. The period 2008-2012 of all the banks listed in the Nigeria Stock Exchange (NSE). The aim of the study is to examine the Determinants of Audit Fees in Nigeria: an Empirical Analysis. In achieving this aim, the following specific objectives were laid out to examine the relationship between audit fees and auditee’s size among quoted firms in Nigeria, ascertain the relationship between audit fees and auditee complexity among quoted firms in Nigeria, find out the relationship between audit fees and auditee risk among quoted firms in Nigeria, and examine the relationship audit fees and auditee profitability among listed …
Can the material for “Evaluation of Thyroid Dysfunction in Type 2 Diabetic Patients” be used as a guide for Biochemistry Project?
Yes it can be used — Diabetes is a metabolic disorder of multiple etiologies characterized by chronic hyperglycaemia with disturbances of carbohydrate, fat and protein metabolism resulting from defects in insulin secretion, insulin action, or both. The study was carried out to evaluate the Thyroid Dysfunction in Type 2 Diabetic Patients. Diabetes Mellitus (DM) and Thyroid Dysfunction (TD) are the two most common endocrinopathies seen in general population. Type 2 diabetes mellitus (T2DM) is commonly associated with altered thyroid function. Blood samples were collected from 80 Type 2 diabetic patients and 80 non diabetic (control) and analyze for fasting blood sugar (FBS), glycatedhemoglobin (HbA1c), thyroid stimulating hormone (TSH), triiodothyrorine (T3), thyroxin (T4), cholesterol, triglycerides (TG), high density lipoprotein (HDL-C)and low density lipoproteins(LDL-C). The levels, of FBS, HbA1c, Cholesterol, …
Can this topic “An Impact Assessment of Poverty Alleviation Programmes” be used for Sociology Project?
Yes it can be utilized for research — The reasons certain groups of people remain enriched by polio immunization services and why others reject them, have been a concern to researchers, some have attributed it to religious and traditional beliefs while others suggested that it is as a result in different attitude prediction and beliefs of people. The objective of the study is to examine the attitudes of people towards polio immunization in Argungu Local Government Kebbi State. The methodology employed was purely descriptive survey research. Quantitative research methods were adopted. The research covers Arugungu LGA. A total of 120 respondents were randomly sampled with the well structured questionnaires. Simple percentage was used to represent the data and cross tabulation with chi- square was used to test the hypothesis. …
Can the material for “Teachers and Students Perceptions of Problems Affecting Effective Teaching and Learning of Social Studies in Primary Schools” be used as a guide for Social Studies Education Project?
Yes it can be used — Social studies is the integrated study of multiple fields of social science and the humanities, including history, geography, and political science. The purpose of the study is to find out the reasons why there are problems of effective teaching learning of Social Studies in primary schools in Enugu Educational zone. The sample was drawn from the population. The sample comprises all the teachers teaching Social Studies in Primary Schools in Enugu Educational zone. The instruments used were questionnaire and data were collected analysis by use of percentage. The major findings of the study are as follows it was found that they lack: concentration in English language because of mother tongue interference, qualified teachers, teaching aids like books, fund and equipment …
Can the material for “New Product Development and Its Impact on Profitability in Banking Industry” be used as a guide for Banking and Finance (BF) Project?
Yes it can be used — Banking Industry has to be good at developing new products. The product life cycle presents two major challenges, First, because all products eventually decline, the bank must find new products to replace the declining one. Faced with this situation banks have to compete more aggressively with one another to get a better market share have good business volume. Banks now realize that the good old days of the “seller market” which they have enjoyed during the oil boom period and the days of free fund from importers known as cash cover are all over. The main objective of the study is to examine new product development and its impact on profitability in banks with reference to bank PHB Nigeria Plc. …